Retail Systems Support Specialist - Toronto, Canada - Metro Inc.

Metro Inc.

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Title:
Retail Systems Support Specialist

Requisition ID: 37654

Career Group (ADSP):Administrative

Division:
Nat - Systèmes d'information

Department:
Information Systems

Work Location:
METRO ON DUNDAS STREET W (#A-DUND)

Province:
Canada : Ontario

Position Type:
Permanent

Joining our team has its advantages:

Flexible schedule to promote work/life balance
Telecommuting in hybrid mode
Group insurance from the first day
Very competitive pension plan
Generous holiday policy
Personal days
Employee Assistance Program
Free parking
Opportunity for professional development

SUMMARY:

SPECIFIC RESPONSIBILITIES

Help Desk support for stores on a rotational basis achieving 85% service level.
Support stores related Telephone issues (helpdesk role)
Provide level 3 support for after hours "on call" pager support for stores on rotational basis.
Coordinate service calls with Vendors for Cat 5/6 cabling, POS installation, Scanner Scale certifications, Service Department Scale installation.
Coordinate the installation activities of hardware components in Reno's, New Stores, Ecomm dept. POS controllers, Server, BDMS Workstations, Access Points Symbol Ordering Guns, Printers and POS terminals, etc.
Work in conjunction with Store Design to review the blueprints of offices at new stores and make changes if necessary.
Ordering Equipment for new and existing stores with regular follow up.
Work closely with the Project Managers at new store openings to ensure timelines are kept for hardware installations.
Responsible for ordering ISP for new stores and installation of routers and modems.
Create / Update documentation for projects.
Assist the Manager of Retail Systems Support with ongoing new projects
Technology deployment for assigned stores.
Personalize and configure the system for the specific needs of the store.
Order Global Payment, Merchant ID and Pin Pad installations.
Setup hardware reconfiguration, if required.
Work with Maintenance Project Manager for store closures to ensure appropriate IT equipment is returned to appropriate vendors
Hardware trouble shooting.

QUALIFICATIONS

Post secondary education
Retail background an asset
Telephone knowledge an asset
Blueprint reading an asset
Adapt easily to change schedules and technology
Sound technical skills
Project management skills
Strong communication skills
Ability to meet deadlines
Troubleshooting and escalation
Team Player
Self motivation
Travel and afterhours support

_ The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives._
**_ We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you._