Client Success Manager - Toronto, Canada - icuc

icuc

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description ICUC** is a team of creatives, strategists, content creators and social media managers working directly with brands to deliver first-class, social media expertise, helping our clients to bring their brand stories to life.

In the role of a Client Success Manager, Regulated, you will be responsible for being at the front line, delivering best-in-class account management to ensure our clients achieve their goals.

Your mission is to retain and grow their business by identifying and implementing the ICUC products and services that will help them recognize value and meet their goals.

You will work closely with the people on the revenue and operations teams, in addition to your Director, to grow and retain your accounts.

The role requires you to be a confident self-starter with strong project management skills. We value entrepreneurial thinking, and the pace of our business requires a focused attitude.

You must bring an enthusiastic business ethic, a service-oriented ethos and be a team player who can work independently and collectively in a unique virtual environment.

You will work with global pharmaceutical and healthcare companies, operating as the primary client contact and working with senior client stakeholders.

These encompass a range of services, from pure moderation work with a focus on safety and brand protection, to full implementation of engagement, insights and creative strategies.

You will be working with sophisticated clients, so you will need to be a strategic thinker whose knowledge of social media and digital technology trends will be at the heart of your ability to respond creatively to client briefs, ensuring ICUC is their go-to expert.

Responsibilities:

Account management experience with responsibility for major brands and/or Fortune 1000 companies, operating as a primary client contact and working with senior client stakeholders
Advising clients on social media strategy in regard to digital healthcare standards
Grow the value and long term value of your assigned accounts
Deliver regular client quarterly reviews, status meetings and presentations while also keeping clients uptodate on new ICUC products and services.
Advising clients on social media strategy by working with ICUC's Strategy and Insights teams
Work closely to ensure our quality of service meets ICUC standards for our accounts
Be responsible for overseeing and guiding clients through any updates concerning Pharmaceutical social media regulations
Support in the setup and implementation of social media projects as required
Keep Salesforce Opps and Projects up to date and work with others on proposals and SOWs
Work in partnership with other client agencies media, creative, PR, etc.
Contribute to new business pitches
Work with senior management to shape ICUC's strategic offer

Qualifications

35 years Account Management experience; preferably 12 years with regulated clients
Pharmaceutical client experience is a must and you should have a strong grasp of this industry
Proficient experience and knowledge working in organic social media is required. Additional experience with paid social is considered beneficial
Experience with community management, strategy, and reporting, including experience with Sprinklr, Khoros, and Sprout is preferred
Excellent written & verbal communication skills with engaging presentation skills
Workable understanding of regulated organizations for advertising and digital promotion
Awareness of current social media trends and thorough understanding of pharmaceuticals and healthcare industry business trends to advocate best practices
Some travel may be required for onsite client visits (valid passport or travel documents are required)

**Additional Information