Business IT System Administrator - Canada - SherWeb

SherWeb
SherWeb
Verified Company
Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Location:
Work from home_

  • Start date: As soon as possible._

Here's what we do and why we do it.

Here's what your day-to-day will look like in this role:

  • Participate on service operations and continual service improvement
  • Keep track, organize and manage information services tickets to respect different SLAs defined in our ITSM
  • Assist internal service desk on escalated internal hardware and software issues
  • Perform indepth analysis to determine requirements and needs of new services
  • Develop and implement internal support procedures and documentation
  • Participate in major migration projects
  • Ensure availability, accessibility, maintenance, and performance of our physical and virtual environments
  • Collaborate on different projects with team members or other IT teams
  • Develop proofs of concept for new services as necessary
  • Perform Indepth root cause investigation to determine shortterm and longterm improvements
  • Participate in the management of monitoring tools
  • Understand the scope of the functionalities of internal tools and systems to maximize their use, ensuring technology investments are optimized.

Here's what you need to master to get the job.

  • If you have at least half, you have a great chance to receive a call from us._
  • College degree in computer science or a combination of similar training and experience
  • 3 to 5 years of experience in Microsoft systems administration
  • Good diagnostic and troubleshooting skills
  • Relevant industry certifications are an asset
  • Bilingualism (French/English) is an asset
  • Adaptable, flexible, and able to meet deadlines in a fastpaced environment
  • Reliable, responsible, and motivated. Ability to prioritize and multitask
  • Experience in one or several of the following areas will be considered an asset:
  • Familiar with IT Service Management (ITSM) tools
  • Azure, O365 Administration
  • Microsoft Hyper-V and VMware vSphere
  • PowerShell Scripting
  • Experience on Linux (RHEL, Ubuntu, Centos) (an asset)
  • Experience on incident management (an asset)
  • Knowledge of clusters and highavailability environments
  • Experience with various forms of user authentication, Two/Multi Factor Authentication (2FA/MFA) and Single Sign-On (SSO).
  • Monitoring tools: SCOM, PRTG
  • Veeam Backups and Restore
  • Dell SAN, NAS
  • Microsoft SQL server
  • Security Information and Event Management (SIEM) or Log Management.
  • Availability for rotation on the call schedule in a 247 environment.

If you have these skills, you will fit right in with us:


  • _Communication skills_
  • Why? Because you will be expected to explain and vulgarize concepts by adapting the style and content of your messages to your audience (whether it's internal client, external clients or your teammates).

-
_Organizationand resourcefulness_ *
  • Why? Because we don't believe in micromanagement. You will need to figure out solutions on your own by using your skills, your knowledge and any relevant information you can get your hands on.

-
_Problem-solving skills_
  • Why? Because when you will face a problem, you will first analyze the information before identifying the possible causes. You will then explore and implement the most efficient and logical solutions.

-
_Adaptability_
  • Why? Because our industry evolves constantly. You will have to adjust your thinking and methods to better suit new or unplanned situations (whether it's for your daily tasks or your work environment).

Here's what you can expect from us.


We believe professional success is based on one's ability to build genuine relationships, to showcase her/his talent at every opportunity and to be a lifelong learner.

If you share this vision, you will be pleased to find among us highly experienced professionals who will be happy to mentor and coach you.

We will invest in your development. We will also provide you with compensation and the opportunities that will help you make your aspirations a reality.


This is our team philosophy.
Technology is a promise of a better future and we want to build it together. What unites our team is the sense of purpose we get from being the link between people and computers. That's who we are, not just what we do. If you share this philosophy, you might just be one of us. Send us your resume to tell us your story.

Sherweb is committed to fostering, cultivating and preserving an environment of diversity and inclusion where everybody can feel welcome.

We're looking to grow our teams with people who share our passion for innovation and creating the best experience for our employees, partners and clients.

LI-Remote

LI-MR1
More jobs from SherWeb
See all jobs of SherWeb