Client Service Representative Iii - Etobicoke, Canada - ADP

ADP

Verified Company

Etobicoke, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Purpose:

The primary role of the CRC representative is to provide outstanding customer service by accurately completing Service Requests resulting from client contacts; to identify, diagnose, and resolve their questions and issues effectively and professionally leaving our customers delighted every time we interact with them.

Duties and responsibilities:

Ensure accuracy of programming and complete configuration changes required
Ensure accuracy all thirdparty payments to benefit carriers and government agencies
Balance multiple client commitments against new requests in a fast paced, dynamic environment
Accurately implement changes to company setup with attention to detail
Monitor and ensure Case service level compliance and report regularly on productivity, service and specific goals and objectives
Actively contribute to customer service excellence and payroll servicing
Review and uncover client needs, source the cause of the issue and make necessary changes
Back up Majors phone queues as needed
Work Over Time as needed

Qualifications

Postsecondary education or equivalent business experience
18 months in current role
Proficient in Microsoft Office and strong keyboarding skills
Strong numeric and accounting skills
Analytical and problemsolving skills
Excellent communication skills oral and written
Good planning and organizing skills, and ability to multitask
Ability to adapt to change
Aptitude with using computerized and/or webbased products/services
Experience in a call centre / clientfacing environment
Working knowledge of case management systems
Completion of Payroll Fundamentals, and Payroll Compliance Legislation courses
Consistent highperformance reviews
Excellent case management skills and ability to prioritize deadlines
Selfmotivated with a positive attitude
Work collaboratively in a virtual team environment
Meet productivity targets (4 cases/hour)

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.