Bilingual Late Stage Collector - Burlington, Canada - DLL

DLL

Verified Company

Burlington, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Bilingual Late Stage Collector

As a Bilingual Late Stage Collector, you will be responsible to collect on past due accounts and to ensure that the Team's monthly targets and objectives are achieved.

You will be responsible for the negotiation of repayment terms for those accounts, which fall delinquent or encounter difficulties in their contractual requirements.

You will provide daily contact with our client base. This contact is established through outgoing and incoming telephone calls and correspondence, as well as general inquiries.

Find out more here about how you can unleash your full potential at DLL

Day to Day
Accountable for collection of designated delinquent accounts by conducting the following job tasks via telephone and written correspondence:

Meet standard measurements set for collection activity
Maintain accurate and up to date paper and electronic customers files
Interact with Dealers and crossfunctional teams to resolve collection issues
Use existing technology to identify delinquent customer accounts
Provide buyout, payout and tradeup quotes to customers/vendors
Make decisions within established guidelines and policies
Reconcile accounts either independently or at request of customers; refers to legal department when appropriate.

Responsible for the timely remittance of payments via paperwork:

Send letters, replacement invoices and necessary correspondence
Provide Lease Administration Department with correct paperwork (i.e. Papp info, adjustment forms, Terminations, etc.)

Coordination of transferring files to or from the Legal Compliance Department:

Prepare paperwork for equipment returns and refer to Asset Management
Compile an Account Summary and recommendation for the Legal Compliance Department
Support Collection Management team with cross functional team training
Strong attention to detail
Solid team player
Ability to work in a very fastpaced environment with changing priorities
Ability to work from home remotely/independently and in a virtual team environment

Essentials

3 to 5 years of commercial collections experience
Bilingual in French and English
Experience in the leasing industry preferred

Proficient in MS

Word, Excel, Access, and Outlook
Knowledge and understanding of collections operations: bailiff, resellers, fraud detection, PPSA, compliance, bankruptcy
Experience resolving and working through escalated and complex customer issues
Ability to deliver exceptional customer service
Excellent verbal, written and interpersonal communication skills
Excellent planning and organizational skills with ability to prioritize work effectively
Effective problemsolving, negotiation and time management skills

Choose Wellbeing

DLL's wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

Connection
Build meaningful connections with other DLL members

Health

Manage mental, emotional and physical health

Finance

Provide learning opportunities to help members achieve personal financial health

Lifestyle

Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL

Settling In
At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business.

Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative - an interconnected network - that comes together every single day with one goal in mind
:Partnering for a better world.

Good to Know

Desired Primary Work Location:
Burlington, ON

Other Acceptable Work Locations:
Calgary, Alberta; Regina, Saskatchewan; Winnipeg, Manitoba; Montreal, Quebec; Halifax, Nova Scotia; Moncton, New Brunswick

Applicable pay range:

$50,626 - $75,93- The selection process may involve an assessment.

DLL's referral program applies

- #LI-APRIL

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advis