Learner Support Specialist - Montréal, Canada - McGill University

McGill University

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Please refer to the

job aid for instructions on how to apply.

Student Accessibility and Achievement

The Student Accessibility and Achievement provides support services and reasonable accommodations to McGill students of all levels of study with documented disabilities of either a permanent, temporary, or episodic nature.

They foster an accessible and inclusive university experience for McGill's diverse student population in collaboration with other Student Services and the wider McGill community through resources and services.

Additional Information:
Evening/weekend hours may be required during peak periods. This position is fully supported by soft funds.

Position Summary:

Under the supervision of the Team Lead, the Learner Support Specialist develops and administers a suite of support programs and services, designed with the needs of McGill's diverse student populations in mind.

With a particular focus on Assistive Technology, the incumbent supports Student Accessibility and Achievement operations, maintaining all aspects of Assistive Technology for Student Accessibility and Achievement, addressing and troubleshooting student issues on various instructional uses of different assistive technologies and supporting in the conversion of complex adaptive materials.

The Learner Support Specialist works cross-university to ensure students are connected to and accessing opportunities to develop skills and networks to improve their academic outcomes, maximize their educational potential, and increase their sense of academic wellbeing.

Primary Responsibilities:

Work as part of an intradisciplinary team dedicated to supporting learners facing barriers and academic challenges.
Assess learner barriers / needs and propose targeted interventions, including technologyrelated learning interventions.
Provide assistive technology services to students, including lending, training and troubleshooting in the use of specialized software and/or systems (i.e., WordQ, Kurzwell, Sonocent/Glean, SmartPen, Clockwork, etc.).
Meet with students during oneonone appointment to help determine student technology requirements based on their accessibility needs for exam writing and other academic uses. Designs, suggests and/or implements accessible technological solutions to meet their needs.
Research new developments in the adaptive technology / disability fields; liaising with other assistive technology and learning support specialists internal and external to McGill to ensure continuity of operations between sites and the implementation of best practices based on current trends. Develop and implement new initiatives that advance the strategic direction of the Learner Supports team.
Support digital material exam security which includes, developing and refining protocols for digital exam material receipt, storage and transmission.
Develop materials / training materials, train and prepare students to use assistive technology in an academic setting, including during examinations.
Develop processes with Faculties using exam proctoring software in order to implement accommodations for exams.

Other Qualifying Skills and/or Abilities

Master's Degree in Education/Inclusive Education strongly preferred.
Experience working in a service provider role, in a university environment, with people with disabilities is strongly preferred.
Experience in the disability field with a particular emphasis on current trends in postsecondary disability service provision, technological supports for academic achievement.
Demonstrated ability to take initiative, problemsolve and organize work within area of responsibility.
Must be selfdirected and able to work autonomously and as part of a multidisciplinary team in a fast paced, high volume service area.
Experience in project management, an asset.
Tact, diplomacy, excellent interpersonal, organizational and communication skills are essential.
Experience and comfort designing, developing and delivering technology trainings across a variety of groups (faculty, staff, students).
Experience working on a onetoone basis with a potentially high stress, constantly changing clientele.
Proven discretion in dealing with confidential information.
Knowledge of French and English. McGill University is an Englishlanguage university where daytoday duties may require English communication both verbally and in writing.
Minimum Education and Experience:
Bachelor's Degree 3 Years Related Experience /

Annual Salary:
(MPEX Grade 05) $65, $81, $98,240.00