Member Experience Assistant, Member Experience - Toronto, Canada - OMERS

OMERS

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Why join us?

Are you looking to join a dynamic pension plan that embodies the strong values of its 500,000 members and is an industry leading global investor? If so, we would love to tell you our story.

At OMERS we put our people first and are proud to embrace the diversity of thought and leadership that comes from having locations in Toronto, London, New York, Singapore, Sydney and other major cities across North America and Europe.

Our culture is truly one of a kind.

We get stuff done, and have fun doing it We take great pride in contributing to the communities where we live with an ever-constant eye to the global investment markets.

Why join us?

You will be responsible for the accurate and timely processing of incoming member documents in a multi-client and multi-functional environment.

You will ensure that client data is tagged and categorized in an imaging system and a corresponding work process is initiated in our administration systems.

In addition, y ou will assist and s upport members, employers, pensioners, and other interested parties on inquiries and processing requests regarding many aspects of the OMERS Pension Pla n(s).

You will provide best in-class service to all OMERS clients.

As a Member Experience Assistant, you will:
Analy ze and review all new incoming mail and returned mail received and scanned by the Corporate Mailroom

Categorize documentation in the imaging system and i nitiate work processes within our administration systems within established guidelines and procedures

Maintain the image correction database

Scan and validat e outbound mail for Member Experience

Acquire a solid understanding of other department functions related to administration of the OMERS Pension Plan(s), to provide timely and accurate service and support

Keep appropriate management team members informed by providing immediate notice on sensitive client issues

Handle member, employer, pensioner and third-party follow-up/maintenance calls and transactional processing within productivity standards and service levels

Provide sound judgement, and ensure information is relayed accurately and in a positive and courteous way

Be flexible to take on additional tasks, which includes assisting other teams, as required

Uphold and demonstrate OMERS vision and core values while developing a good rapport with internal teams as well as with our members, employers and third parties

Work collaboratively with peers by sharing information and communicating in an open, honest and professional manner, to ensure objectives are met

To apply, you will need:

Post-secondary education/accreditation in a business-related field

P ension benefit administration, c lient service or other relevant experience is considered an asset

Possess a positive attitude, customer service focus with a commitment to personal development and continuous learning

High integrity and discretion to ensure the confidentiality of sensitive information

Experience with records management or mailroom function preferred

Fluent in French is an asset

Our story:

Founded in 1962, OMERS is one of Canada's largest defined benefit pension plans, with $127.4 billion in net assets as at June 30, 2023.

OMERS is a jointly-sponsored pension plan, with more than 1,000 participating employers ranging from large cities to local agencies, and over half a million active, deferred and retired members.

OMERS members include union and non-union employees of municipalities, school boards, local boards, transit systems, electrical utilities, emergency services and children's aid societies across Ontario.

Contributions to the Plan are funded equally by members and employers.

OMERS teams work in Toronto, London, New York, Amsterdam, Luxembourg, Singapore, Sydney and other major cities across North America and Europe - serving members and employers and originating and managing a diversified portfolio of high-quality investments in public markets, private equity, infrastructure and real estate.

OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups.

Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.