Customer Care Representative - Toronto, Canada - Believe

Believe
Believe
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
Company Description

Founded in 2005, believe is the worldwide leader in digital audio and video distribution for independent artists.

It is by combining technological and artistic skills in the service of digital distribution that the Group has based its expertise and has quickly positioned itself as a new player in the music industry landscape.


With more than 1 200 employees in 45 countries, the group distributes more than a third of the world's digital music in volume and has achieved an average annual growth of 30% over the last ten years.


Believe's mission can be summed up as: "Best serve and develop all artists with care, transparency, fairness, expertise and innovation, in all local markets around the world".


Job Description:

Believe is looking for a
Customer Care & Support Specialist, based in Canada.


Integrated into the Customer Care & Support department, you will be the main point of contact of our customers (Producers, Labels, Artistes) to solve their issues and requests.


Your main role and responsibilities are:

  • Solve Artists & Labels operational issues on artistic content, payment of royalties, reporting, management of copyright in compliance with our
  • SLAs, and top quality communication
  • Manage video operational tasks to help Customers ( Approval of videos, modification of information attached to the video, help in case of technical issue)
  • Maintain high customer satisfaction
  • Onboard and train Artists and Labels on Believe internal tools
  • Contribute to the Support knowledge bases to improve the autonomy of our clients
  • Maintain a regular and close communication with Sales teams
  • Interact with Believe back office teams: Finances, Content, Product, Contracts & Rights

Qualifications:

2 years in customer support/service experience

Good communication skills with Care, Respect, Empathy

Problem solving mindset

Attention to detail

Passionate about technology

A team player with positive attitude

Excellent written communication skills

Zendesk knowledge is a plus

A basic understanding of the digital music industry is a plus

Fluent in English/French
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