Front Desk Agent Hotel - Baie-d'urfe, Canada - HO INC.

HO INC.

Verified Company

Baie-d'urfe, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Courtyard West Island Baie D'Urfe is looking for a Hotel Front Desk Associate full time and part time to serve as our guests' first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Associates responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

You must be available to work morning, evenings and nights.

Responsibilities:

Perform all checkin and checkout tasks
Manage online and phone reservations
Inform customers about payment methods and verify that a valid credit card is provided
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

Requirements:

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software FOSSE
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Excellent Customer service skills
Excellent communication and organizational skills
Degree in hotel management is a plus