Store General Manager - Red Deer, Canada - Golf Town Operating Limited Partnership

Golf Town Operating Limited Partnership

Verified Company

Red Deer, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Our grass is greener...
It's no secret that our people love golf.

What you may not know is that Golf Town is a place where golf enthusiasts can put their love of the game to use, building and sharing their knowledge of the latest industry trends.

We work together in a highly professional environment, spreading passion for the game through our Green Jacket Experience, giving our customers the best advice, equipment, apparel, club repair, services, and accessories.

Our retail stores are a golfer's paradise.

The main focus of the General Manager role is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture, fostering company values and culture and growing the sales and profit through gaining a solid understanding of the local market and broadening community involvement.
Key job accountabilities include but are not limited to:
Assumes leadership role with accountability for maximizing store business results by consistently creating exceptional Customer experiences.
Facilitates achievement of business results by providing uniquely responsive Customer service, compelling merchandise presentation, operational integrity, optimal staffing and Associate development.
Achieves company objectives and enhance the brand image by modeling our values
Develops and implement agile strategic plans to achieve business results.

Description of Job Responsibilities

1. Sales
and
Service**:

Facilitates consistent, exceptional Customer experiences through the effective execution of the MOD role.
Coaches the store team on the link between service behaviors and business results to support our service and selling model.
Ensures effective communication of direction, and education to the team.
Maintains optimal staffing and scheduling while being responsive to changes in traffic and business trends.
Provides leadership and communicates to associates service and selling model.
Responds to customer feedback. Maintains KPI standards.

2. Associate
and
Team Development**:

Recruits, selects, trains, develop and retain high performing and productive managers and sales associates.
Communicates goals and provides leadership which inspires total associate commitment to company objectives and values through effective performance based coaching, motivating recognition and timely, constructive feedback.
Provides development opportunities for associates that support company growth.
Writes and conducts annual performance evaluation for associates.
Develops associate schedules and submits all necessary HR/Payroll required paperwork to HR.
Communicates and ensure compliance to Company Policies and Procedures. Communicates information provided in the various Company communication materials (Footnotes, memos, e

- mails, etc)

3. Merchandising**:

Ensures store appearance and visual standards/presentation that are consistent with the company's brand image and standards.
Responds to business trends by communicating information to the Regional Director as needed. Ensures store is compliant with established standards.

4. Leadership**:

Assistant in recruitment, interview and final selection of all department associates.
Assist in training associates on sales, customer service, operations, merchandising, product knowledge and monitor progress.
Participate in annual performance evaluations for department associates; make promotional and merit increase recommendations based on performance.
Execute disciplinary procedures fairly and document corrective action properly.
Create new hire's training schedule and follow the Training Checklist with all new hires in department.

5. Operations**:

Manages resources to maximize financial goals.
Fosters knowledge and integrity with regard to compliance with company policy in all practices.
Effectively uses resources and business partners to resolve issues with a sense of passion.
Recognizes when to change strategic direction to attain and sustain maximum results.
Educates team on the link between operational integrity and its' impact on facilitating an exceptional Customer experience.
Oversees daily store cleaning, recovery, maintenance and inventory.
Uses monthly Ops Assessment to identify and correct operational deficiencies in the store.
Ensures training is conducted regarding LP and Safety standards.

- **Protection
of
Company
Assets*

Ensure actual inventory on hand matches Retail Pro onhands through regularly scheduled cycle counts and resolving negative on hands quantities. Ensure bag checks are conducts on all staff when leaving the store.
Ensure proper receiving standards are followed.
Confirm refunds are checked daily and verified.
Store security system is updated and conducts monthly alarm sensor testing.
Follow proper closing procedures and lock down.
Work with Loss Prevention to share possible the