Direct Services Supervisor - Richmond Hill, Canada - Yellow Brick House

Yellow Brick House
Yellow Brick House
Verified Company
Richmond Hill, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

POSITION OVERVIEW
This position is responsible for the coordination of all direct service personnel and program services. The Supervisor provides general administration and organization of the front-line services, in accordance with established policies. The Supervisor provides direct supervision and oversees the development and evaluation of staff.


RESPONSIBILITIES

Supervision and Direct Services:


  • Assists with the daily operations and supervision of program services to survivors and their children ensuring objectives and mandates are followed in consultation with Manager of Direct Services.
  • Creates an environment conducive to professional staff growth to promote recruitment, performance assessments, development plans, retention, onboarding, orientation, disciplinary correction, training gaps, and quality client care.
  • Facilitates and/or participates in coordination of interdisciplinary committee/team meetings to provide an exchange of information sharing and problem solving.
  • Supports a growth culture and ensures the profitability of the agency through the responsible use of company resources and education to the community regarding our services. Assists with program budgets for all program services and review expenditures.
  • Assigns and monitors workloads of direct reports.
  • Adjusts staff schedules and assignments as needed to ensure continuity of client service.
  • Provide case consultation regarding program needs and individual client needs.
  • Maintain, strengthen, and form community relationships.
  • Responsible for interviewing, hiring, and onboarding new direct service staff.
  • Attend community meetings as needed and provide feedback to appropriate staff members.
  • Provide direction and supervision of special projects, speaking engagements, and interns.
  • Collaborates with staff to determine appropriate services for clients
  • Prepare agendas and facilitate team meetings
  • Reviews all client support letters
  • Monitors client files and staff logging and completes documentation audits.
  • Approves staff vacation and other such requests ensuring appropriate labour coverage
  • Must be able to have a flexible work schedule
  • Participate in rotational oncall roster
  • Keep Manager updated regarding staff activities
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Maintenance and Administration:_

  • Follow the duties and responsibilities specified under the Occupational Health & Safety Act Sections 2
  • Ensure adherence to established safety, quality, compliance, policy, and housekeeping standards and participate in the continuous improvement process
  • Monitors the safety and security of clients.
  • Attends mandatory and development training as required
  • Accountable for petty cash
  • Ensures that appropriate and adequate statistics are maintained by staff
  • Attends community committee meetings as assigned
  • Collaborates with the Manager, Direct Services in the development and monitoring the program budget.
  • Collaborates with the management team, and contributes to the planning and achievement of longerterm agency goals and objectives
  • Oversees staff schedule and the approval of time sheets including associated time related benefits
  • Oversees and maintains program KPIs, statistics and completes funding/grant reports as necessary
  • Submits monthly report on program activities to the Manager, Direct Services
  • Participates in management and board meetings as required
  • Maintains a professional, positive approach at all times.
  • Demonstrates a commitment to continuous learning in order to ensure the delivery of highquality services by keeping up to date on issues relating to violence against women and methods of intervention
  • Fosters and maintains an antioppression environment
  • Oversees the supervision of students
  • Enhances personal awareness of new developments and issues in the violence against women field
  • Other duties as required
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Engagement_

  • Communicate fully and openly with supervision; keeping manager fully informed of relevant Board and staff member information
  • Active positive participation in regular team meetings
  • Maintain a positive approach and a professional manner at all times
  • Participates in internal/external committees as required
  • Other duties as assigned

PERFORMANCE MEASURES

Direct Service Key Performance Measures

  • Direct Service Key Performance Measures
  • Maintaining the appropriate level of client statistics
  • Staff engagement

Salary:
Up to $70,000.00 per year


Benefits:


  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Vision care

Flexible Language Requirement:

  • English not required

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Overtime pay

Ability to commute/relocate:

  • Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

Education:


  • Bachelor's Degree (preferred)
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