Manager, Platform Services - Edmonton, Canada - EPCOR

EPCOR

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Highlights of the job

We are hiring one (1) Full Time, Permanent Manager, Platform Services position to join our IT team working out of Edmonton, AB.

- pportunity o_
- pen to I_

What you would be responsible for

Strategy and Governance

Work with projects to ensure appropriate delivery of new cloud products.
Lead a crossfunctional cloudworking group to determine direction, resolve support issues and create a cohesive matrixed team to further EPCOR's cloud initiatives.
Escalating issues for discussion at the Cloud Governance Council to ensure areas of concern are addressed in a timely manner.
Providing input into the cloud services roadmap to ensure proper maintenance and update of core technology.

Planning
***
&

Execution
***- Anticipating challenges and obstacles to delivering the annual work plan.

Identifying the necessary budget, resources, and staff required to deliver Platform services.
Executing the annual objectives and priorities and reporting progress.
Removing roadblocks and address issues / problems / concerns related to ensure annual targets can be met.

Cloud Operations Support

Creating and maintenance of all processes and procedures related to the identification, prioritization, and resolution of client requests, including the monitoring, tracking, and coordination of service requests and incident tickets.
Identifying and remediating security vulnerabilities related to Infrastructure Cloud Operations.
Providing EPCOR 24x7 Oncall Incident Management support for largescale incidents. Including incident triage, direction, coordination, communication and execution.
Forecast annual expenditures and ensure actual costs are expected and accurate.
Establish and maintain support contracts for cloud providers and any managed service provider that is used to support cloud services.

Collaboration & Relationships

Collaborate with essential business partners to grasp their objectives and explore how cloud technology can effectively achieve those goals.
Provide (technical) insights and expertise to support decisionmaking.
Consult with customers or stakeholders to create understanding and resolve issues or concerns.

What is required to be successful

University degree or diploma focusing on Information Systems, or combination of experience and training in a related field.
5+ years Information Services experience working in a medium to large enterprise.
Understand and effectively manage Microsoft Azure, Office 365 and other cloud provider solutions including managing the daytoday tasks related to resource provisioning, allocation planning and security.
Develop and manage MS Azure and M365 processes and procedures, implement new standards, address peer feedback and advocate for improvement.
Engage key stakeholders to help plan, design, implement, operationalize and problem solve workloads that leverage cloud infrastructure and platform services.
Understanding of IT Infrastructure knowledge of server, storage and networking hardware.
Capability to manage major incidents.
Provided direction, coached and managed performance of direct reports, colleagues or a project team.
Ensured the work environment is safe and inclusive.
Inspire employees to communicate, share information, and build relationships beyond the immediate team to effectively crosscollaborate.

Other important facts about this job

Jurisdiction:

MGMT
Hours of Work: 80 hours bi-weekly.

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Please note the following information:

A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.