Repair Service Representative - Hamilton, Canada - John Crane

John Crane

Verified Company

Hamilton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Full time Seal Repair Service Representatives will report to the Outbound Supervisor. They will manage the repair portfolio, repair process and interact with customers to ensure all requirements are met.

They will make the determination on what components are re-usable and provide any necessary customer feedback on failure analysis requested.

Duties & Responsibilities

Receives, identifies, inspects, and assesses parts and materials returned by customers and advises them of solutions.
Order entry and order management.
Determines necessary repair operations which may include a variety of operations.
Verifies part specifications with measuring instruments such as micrometers and calipers.
Prepares observation reports for customer and sales employees.
Provides customer service.
Participates in basic safety training for local factories.
Plans work procedures for rush jobs and callouts.
Maintains records and inventory or seal parts used for repairs.
Performs other duties as required.

Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company flourish.

All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.

We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

Education/Training:

High School Diploma.
Customer Service experience required, within the manufacturing industry preferred.
Prior assembly experience or equivalent.

Knowledge/Skills:

Effective written and verbal communication skills.
Basic mechanical skills.
Working knowledge of computers.
Good attention to detail.
Ability to read and interpret average assembly and machine drawings and resolve technical problems.

About Smiths
**About John Crane