Floor Manager - Toronto, Canada - Scale Hospitality
Description
About UsTHE PUB REINVENTED.
We're a hip gastropub offering a familiar yet refreshing experience.
Sit back for an elevated pub meal and relax with a large selection of local craft beers, or classic and contemporary cocktails.
We are looking for aFLOOR MANAGER to join our FOH team
The
FLOOR MANAGER is responsible for helping the restaurant meet service, sales and profit objectives, along with supervising and directing daily work activities.
Reporting to the General Manager, the
FLOOR MANAGER assists with maintaining strong customer loyalty and public relations within the community and ensuring that guests have a positive and memorable experience, each time they visit the restaurant.
DUTIES AND RESPONSIBILITIES:
- Oversee and manage all areas of the restaurant and make decisions on matters of importance to guest service
- Recruit, train, orient Front of House staff; oversee continual training and performance management
- Manage staff, providing them with constructive feedback while maintaining a high level of employee morale; create an engaging and energetic environment where all associates work as a highly functioning team
- Develop employees by establishing performance expectations, providing ongoing coaching and recognizing solid performers
- Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards
- Ensure positive guest service in all areas; investigate and respond to complaints, taking any and all appropriate actions to ensure guest recovery
SKILLS AND QUALIFICATIONS:
- 2 years' experience in the field as a Manager or Supervisor, in a similar environment
- Postsecondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset
- Sommelier accreditation or wine education is also an asset
- Strong leadership abilities; a positive outlook; passion for "the biz"
- Welldeveloped problem solving and decisionmaking capabilities; exceptional organizational skills; keen attention to detail
- Solid communication skills, verbal, written and presentation
- Strong work ethic and selfmotivated; high degree of integrity
- Ability to multitask, and change priorities constantly as needed, in a fastpaced environment
WHY WORK FOR US?
- Competitive Wages
- Discounts at all Scale Hospitality Group Restaurants
- Corporate Goodlife Fitness Rates
- FUN Team and Culture
- Medical/Dental Group Health Benefits
- Training, Development and Education Reimbursement
SCALE HOSPITALITY GROUP recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.
More jobs from Scale Hospitality
-
Line Cook
Toronto, Canada - 1 week ago
-
Sushi Cook
North York, Canada - 3 weeks ago
-
Line Cook
North York, Canada - 1 week ago
-
Floor Manager
Toronto, Canada - 2 weeks ago
-
Line Cook
Toronto, Canada - 3 days ago
-
Line Cook
Toronto, Canada - 1 week ago