Call Specialist in Dental Industry - Ottawa, Canada - Dentals Inc.

Dentals Inc.
Dentals Inc.
Verified Company
Ottawa, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description
Job description


Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets
Requirements and skills

  • Previous experience in a customer support role
  • Track record of overachieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively
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Speak with the employer:


Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Ottawa, ON K1J 7P1: reliably commute or plan to relocate before starting work (required)

Education:


  • Secondary School (preferred)

Experience:


  • Administrative Assistants & Receptionists: 1 year (preferred)
  • Front desk: 1 year (preferred)
  • Administrative experience: 1 year (preferred)
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