Ehealth Registries Customer Service Representative - Regina, Canada - eHealth Saskatchewan

eHealth Saskatchewan

Verified Company

Regina, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who is eHealth Saskatchewan?
eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare and information technology services.

Our vision is "Connected healthcare, accessible to everyone, everywhere." Our mission is "We collaborate to transform healthcare through the use of information and innovative technology." eHealth is a dynamic and complex environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.

A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users.

Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics.

Additional programs that also support patient care and information include Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record.

eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards.

The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.

The Registries branch is responsible for determining eligibility for health coverage, registration of/changes to records of vital events such as birth, marriage, death, as well as processing the registration of legal name changes.

The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.

About the role
eHealth Registries is seeking motivated and organized individuals to join its client focused team.

Reporting to the Assistant Manager, Registries the Registries Customer Service Representative will reference legislation, policies, procedures, and electronic databases to approve or deny requests regarding vital events and/or requests for health coverage.

This position also includes the processing of payments.

Typical daily duties

Answering calls for our call center
Verbal and written communications, compilation of data or reports drawing from paper and electronic records to enter and retrieve data from databases.

What we are looking for:

Typically the knowledge required for this position is obtained through education in a related field of study and/or working in a customer service or related environment, supplemented with data entry experience.

You will have knowledge of:

- confidentiality policies and practices to ensure all sensitive materials are kept confidential;
- office and/or administrative processes, procedures and protocols;
- time management concepts in order to prioritize and organize your workload and manage multiple tasks in order to meet deadlines.
- conflict resolution and customer service principles and practices in order to respond appropriately to customers and stakeholders who may be unhappy with the information they are receiving.
- money handling processes and procedures.

You will have the ability to:

actively listen and provide clear, concise and accurate information and/or explanations both verbally or in writing;

- communicate effectively in the English language both verbally and in writing.
- independently organize and prioritize your own workload to respond to competing demands, changing priorities and interruptions;
- identify areas for improvement and recommend and contribute to the development of new ideas and approaches that will streamline work processes and improve client service.
- work independently and cooperatively with others in a team environment to establish, build and maintain positive working relationships and to ensure deadlines and objectives are met;
- identify issues, concerns or problems, consider various options and determine appropriate course of action in a timely and accurate manner;

You will be:

- tactful and discreet in dealing with confidential client information;
- focused, motivated, and service oriented in order to meet client needs through timely and conscientious service delivery;
- thorough and attentive to detail in order to ensure quality work; and
- flexible and adaptable in order to respond to changing priorities and deadlines.

Competencies

Communication

Ability to clearly and accurately explain complex issues, policies, procedures, referencing legislation and other information to clients and coworkers.

Oral Communication Skills