Assistant Retail Manager - Niagara-on-the-Lake, Canada - Queenston Mile Vineyard

Description

The Assistant Retail Manager is responsible for consistent and outstanding customer service for all visitors by providing a friendly, memorable, and informative visitor experience, while encouraging fellow team members to embrace and uphold the "Visitors First" company standards.

• Retail Sales_
• Manage day to day floor operations to ensure staff delivers extraordinary customer service while executing any/all required operational tasks.
• Sell wine, including Wine Club memberships and related retail merchandise.
• Understand and operate POS system/cash register
• Conduct tastings and winery tours with energy and enthusiasm
• Address and assist manager with any issues, both internally and externally.
• Visitor Experience_
• Welcome visitors to Queenston Mile Vineyard with sincerity and a positive attitude
• Understand the basics of wine and strive to become an ambassador of wine from Ontario (VQA).
• Ensure retail store and winery is clean and presentable to visitors
• Wine Club_
• Liaise and communicate with Retail Manager about upcoming promotions, incentives, etc.
• Ensure Associates are engaged, excited, and educated about QMV Wine Club to encourage sales
• Merchandising_
• Rotation of stock, place store orders, and assist with inventory count as needed.
• Staff Management_
• Assist with hiring, training, supervising, scheduling, motivating, and managing performance of tasting room staff.
• Coordinate staff schedule to ensure adequate staffing and operational efficiencies.
• Maintain a consistent level of professionalism in all communication.
• Work closely with the Retail Manager to create new guest service programs & offerings as well as staff training & teambuilding programs

• High regard for personal presentation
• Dependable & punctual
• Confident & motivated
• Great communication skills, both verbal and written
• Excellent relationship building skills / Customer Service
• Able to maintain control and composure in hectic conditions
• Ability to lift 3045 pounds (a case of wine)
• Team player with a positive attitude
• Access to reliable transportation as the winery is located remotely from public transport

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Onsite parking
• Paid time off
• Store discount
• Vision care
• Wellness program

• French not required

• Every Weekend
• Holidays
• Monday to Friday

• Tips