Customer Service Representative- Warehouse - Edmonton, Canada - Bluewater Group

Bluewater Group

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who we are

Bluewater Group:
"Keeps you moving" - leaders in Warehousing & Logistics, Shipping supplies, Mobil branded Lubricants, for over 40 years. Blue Water Group has won the Deloitte Canada's Best Managed Companies Award 7 years in a row

At Bluewater Group we are committed and dedicated to creating a diverse and inclusive environment where our team feels comfortable to come to work everyday and most importantly enter the work environment knowing that they belong.

When you join our team you will have the ability to:

Learn the ins and outs of our operations
Be a problem solver and go to person
Develop and improve processes
Learn and thrive in an environment where there is always room for growth
Collaborate with a diverse team of professionals

Job Summary

Duties and Responsibilities:

Resolve customer concerns and issues in a timely and effective manner.
Collaborate with warehouse staff to ensure timely and accurate order fulfillment.
Communicate order status and tracking information to customers.
Build and maintain positive relationships with customers.
Coordinate with warehouse and logistics teams to address customer requests and resolve issues.
Work with the quality control team to ensure high standards are maintained.
Contribute to the ongoing improvement of customer service processes and procedures
Actively manage quarantine tracking and resolution, for both internal and external stakeholders.
Complete transactions in client inventory management system as requested.
Confirm documentation provided by the Business and perform system receipt of material which physically bypasses Bluewater representatives.
Maintain diligent understanding of the warehouse processes, such as receiving, returns, and goods issue, to ensure comprehensive investigation of concerns.
Provide training and support, as well as investigation, in response to daily Ad Hoc requests from coworkers.
Drive and maintain communication with other Customer Service representatives
Provide reports data as required.

Qualifications:

Proven experience in customer service, preferably in a warehouse or logistics setting
Positive attitude and willingness to be a team player
Responsible and works well with others and independently
Excels under high pressure situations
Proven strong communication and personable nature
Proficiency in MS Office Word and Excel
SAP/equivalent inventory management program an asset
Valid driver's license.
Forklift certification considered an asset
Knowledge of mining and/or oil sector related parts considered an asset
Parts Technician Red Seal considered an asset

Working Conditions:
Be comfortable working around heavy equipment in a fast-paced industrial environment.

Aspects of the role will require one to stand for extended periods of time, constantly lifting/picking/moving moderate to heavy materials, completing repetitive tasks with mínimal breaks.

Comfortable working at heights. Ability to lift maximum 50 lbs.

If you are looking for an opportunity to grow your career and make your mark in a rapidly growing organization please apply

We thank all that apply, however, only those selected for an interview will be contacted.

Salary:
$27.00-$30.00 per hour

Expected hours: 40 per week

Benefits: