Customer Care Representative - Markham, Canada - Metergy Solutions Inc.

Metergy Solutions Inc.
Metergy Solutions Inc.
Verified Company
Markham, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Our Mission:


Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption.


Location:

8133 Warden Ave (Near Warden and Enterprise)
Markham, ON

In-Office during training period (3 months+)
Hybrid once fully trained
Monday - Friday


Position Summary:

Anticipated Start Date is in June, 2024


This position is accountable for enhancing the customer experience through providing timely, helpful and professional assistance to customers who contact us.


Responsibilities:


  • Canceling and rebilling corrections
  • Completing move in and move out field activities in the Customer Care and Billing (CCB) system.
  • Responding to telephone service requests in a fast paced environment on a queue; incoming calls
  • Setting up & maintaining customer accounts including various billing /payment programs
  • Researching, analyzing and providing resolution to customer billing complaints
  • Scheduling customer payment arrangements
  • Recording and tracking detailed customer interactions and transactions

Qualifications:

New grads are welcome to apply

  • 1+ year(s) of experience in customer service (PT experience while in school counts)
  • Experience in a call centre (inbound) is an asset
  • Strong interpersonal skills and ability to work well in a fast paced team environment
  • Clear and effective communication skills (oral & written)
  • Strong analytical / problem solving skills
  • Ability to remain calm and professional in stressful situations
  • Good keyboarding skills with experience with both Word and Excel software
  • Working knowledge in CCB Oracle system, Genesys cloud system and Sharepoint is an asset

What we offer:


  • Competitive Salary which includes bonus incentive and deferred profit sharing
  • Above average benefits package for you and your dependents
  • Growth opportunities and career coaching
  • Team building and company sponsored events

About Metergy Solutions Inc. ("Metergy"):

Metergy is a portfolio company of Brookfield Infrastructure.

Brookfield is one of the world's largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors.

This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Metergy's recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant's accessibility needs due to disability and are available upon request.
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