Accounts Receivable Clerk - Etobicoke, Canada - Red Label Vacations

Red Label Vacations
Red Label Vacations
Verified Company
Etobicoke, Canada

4 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Position:
Bilingual Accounts Receivable Coordinator


Status:
Full Time


Department:
Finance


Reports to:
Senior Manager, Accounting


The Opportunity
You will be responsible for responding to French and English Accounts Receivable inquiries in a timely and professional manner. Handle pre/post call follow-up to ensure that requests are fulfilled.


How You Will Be Spending Your Time

Respond and resolve accounts receivable inquiries using various systems for TravelBrands Inc.

  • Reply to direct booking and travel agent inquiries in a professional and courteous manner to ensure passenger/agent has a full understanding of booking terms and conditions.
  • Respond to inquiries regarding customer invoices and statements and provide documentation to support and explain the invoice/statements.
  • Communicate complex ideas in a manner that can be easily understood by travel agents and direct bookers.
  • Clarify details including commission levels, insurance rates, fares and taxes.
  • Investigate problematic credit card charges, cash and/or cheque payments refund credit cards, stop payments, transfer payments or request refunds/commissions.
  • Provide the agents with cheque backup for their electronic funds transfer.
  • Assist insurance companies in settling claims by providing payment and refund information from client files.
  • Advise agents of cancellation policy and explain penalty fees.
  • Liaise with Sales/Customer Service departments to resolve travel agents/direct booker issues.

Monitor assigned accounts receivable report and execute appropriate procedures in order to secure payment for client files.

  • Generate predeparture collection report
  • Collect payment utilizing the collection technique appropriate to the age of report.
  • Investigate and follow up on predeparture/postdeparture payment discrepancies found on the report and put on commission hold if the agency proves to be problematic.
  • Determine and implement the best course of action to rectify the problem, maximize revenues and maintain client relationships adhering to company policies/procedures.
  • Exercise appropriate discretion to determine when to escalate difficult files.
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All other duties as assigned by management._


The Skills, Experience and Requirements You Need to be Successful

  • High school education, experience in the travel industry an asset
  • 13 years' experience in accounting or relevant work experience
  • Fluently bilingual Strong written and verbal communication skills in French and English
  • Effective organizational skills with the ability to multitask and prioritize under pressure
  • Computer skills experience with Word and Excel
  • Analytical, detail oriented and strong problem solving skills

Job Types:
Full-time, Permanent


Benefits:


  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care
  • Wellness program
  • Work from home

Schedule:

  • 8 hour shift

Application question(s):

  • Are you Fluent in English
  • Are you Fluent in French

Experience:


  • Accounts receivable: 1 year (preferred)
  • Travel and Tourism: 1 year (preferred)
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