IT Operations Team Leader - Ottawa, Canada - House of Commons

House of Commons

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

IT Operations Team Leader (Data Centre)
Closing Date

Reference:

Rate of pay:
$86,275 - $109,164 annually

Classification:
ADG-C

Outcome:
Temporary

Work environment:
Hybrid

Work location:
Ottawa, Ontario

Service area / Division:
Digital Services and Real Property / IT Operations and Services

Area of selection:
Open

Language requirements:

CBC

About the role
As an IT Operations Team Leader part of the Product Delivery Operations, you will lead a dedicated product delivery operations
team of technical resources with support and deployment backgrounds and technical skills that map to a product line. This team will
focus on maintenance, support, deployment, and operational activities required to successfully deliver products to users and to
ensure the health of products. You will drive escalation of incidents and service requests within a product line, ensuring that
priorities are well understood. You will ensure the consistent practices for on-call and off hours support required by the Service Level
Agreements (SLA). You'll advocate for nonfunctional requirements and ensure that technical debt receives sufficient priority relative
to functional requirements, to ensure success for the product throughout its entire life cycle.

The ideal person possesses strong leadership skills and is an excellent communicator with the ability to influence. This person also
possesses a collaborative mindset to efficiently work with the various product lines. Their strong leadership skills will help them
motivate and develop their team and foster working relationships. Furthermore, their strong organizational skills will enable their
team members to perform optimally, while working under pressure.

Top reasons to join the team

IT Operations and Services provides you with a chance to work and integrate cutting edge technology into our democratic process.

As the technical experts, we are an integral piece to the functioning of the House of Commons. We assist Members of Parliament
with their everyday work through excellent client service and the utilisation of various technologies. For our employees, we value
and encourage development and training opportunities as well as a healthy work life balance by providing flexible working hours
and schedules.

What you need Successful completion of post-secondary education in an Information Technology (IT) related field OR

Education
an acceptable combination of education, training and relevant experience.

Experience leading and/or managing multidisciplinary teams;
Experience managing IT processes including process improvements;
Experience in consulting and negotiating priorities and timelines with various stakeholders;
Experience making recommendations to management, clients, and partners at various levels;

Experience Experience developing and maintaining relationships with internal and external stakeholders;

Experience in the establishment of business processes, operating practices/procedures, support

- documentation mechanisms;

A general knowledge of Data Centre and IT Platforms such as Windows Server, RedHat Linux, SCOM,

SCCM (platform), Azure, Identity platforms (AD, AAD, ADFS), McAfee products.

Experience rallying teams around a product vision and/or working in an agile environment;

Other

Experience supporting teams through change management initiatives.

Outcome
Staff the position of IT Operations Team Leader on a determinate basis (temporary).

related positions on an indeterminate and/or determinate basis.

Competencies

Our commitment to inclusion, diversity, equity, and accessibility
The House of Commons Administration is committed to being a leader in inclusion, diversity, equity and accessibility. We
continuously evolve our practices and design them in such a way as to ensure that everyone can equitably participate to the upmost
of their abilities. As "One House," we leverage diversity in all its forms and recognize that everyone has valuable contributions to
make and the potential for individual growth.

If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful
consideration in a timely manner. Click on "Essential information" below to learn more about our selection process.