Front Desk Support Worker-day - Toronto, Canada - YWCA Toronto
Description
_YWCA Toronto transforms lives.As the city's largest multi-service women's organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.
_- We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality._
Front Desk Support Worker (Day)Housing Support Program,1st Stop Woodlawn
JOB ID:
STOP840
Employment Type:
Full-Time, Permanent
Work Hours:35 Hours
(Monday to Friday 8:30am to 4:30pm)
Salary:
$48,841 annually (L5), plus comprehensive benefits
Location:80 Woodlawn Avenue East, Toronto, Ontario, M4T 1C1
Application Internal Deadline:
Monday, February 27, 2023
Application External Deadline:
Wednesday, March 1, 2023
JOIN OUR TEAM
The Front Desk Support Worker is responsible for welcoming and providing supportive reception service and works within a collaborative team to create a meaningful and relevant environment for tenants, participants and guest within a feminist framework.
ABOUT YWCA TORONTO - 1stSTOP WOODLAWN
This program provides up to 62 shelter beds for youth (16-24yrs) and adult (25 and older) women, trans and non binary participants.
KEY RESPONSIBILITIES
- Greets and directs tenants, participants, guest, contractors and suppliers to the site;
- Answers telephone and in person inquiries regarding 1st Stop Woodlawn and Permanent Housing and directs calls to the appropriate staff;
- Handles client complaints and issues with tact and diplomacy, deescalating the potential for conflict;
- May be required to attend at Landlord and Tenant Board hearings and acts as a witness as required;
- Applies knowledge of the issue of trauma and the dynamics of woman abuse to respond effectively to tenant request for support;
- Assists in providing orientation to new tenants to ensure familiarity and understanding of programs, staff and community environment;
- Demonstrates and maintains knowledge of relevant community services related to tenant service needs;
- Maintains Shelter occupancy lists and updated tenant lists;
- Prepares housekeeping lists daily and communicates room vacancies to the appropriate staff;
- Delivers weekly meal vouchers and daily menus to paying tenants;
- Provides maintenance requests from the residents, tenants and staff to the appropriate property services staff;
- Inputs medical appointments and cancellations for shelter residents into ICHA website;
- Monitors activities in and around the building via video surveillance;
- Reads and responds to entries in the security logs, referring issues to appropriate YWCA staff;
- Responds to onsite emergency needs by using the on call procedures (i.e. Directors, Property Services and Housing Support, program staff);
- Takes corrective action when responding to potential safety hazards, ensuring hazards are reported to the appropriate personnel.
QUALIFICATIONS
- Completion of an undergraduate university degree in a relevant field (e.g.
Social Work)
(Cases for Equivalency will be considered);:
- 13 years directly related work experience in supportive housing;
- Excellent customer service skills, organizational skills and administrative abilities;
- Knowledge of security operating systems an asset;
- Experience working in a residential setting an asset;
- Ability to deliver culturally sensitive service in a multicultural environment;
- Demonstrates knowledge of and experience working with women living with experiences of precarious housing, poverty, violence/trauma, and mental health/concurrent addictions issues;
- Knowledge and experience working from an antioppression framework and trauma informed practices;
- Knowledge of harm reduction framework;
- Knowledge of the Residential Tenancies Act;
- Completion of the Toronto Shelter Standards training;
- Toronto Hostel Training Centre's certificate and completion of WHMIS training an asset;
- Demonstrated experience working under pressure and remaining calm in a crisis;
- Knowledge and experience in responding to crisis situations and deescalating conflict;
- Exceptional verbal, good written communication skills and strong interpersonal skills.
Vaccination Policy:
In accordance with YWCA Toronto's COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health.
HOW TO APPLY
YWCA Toronto is a Scent-Sensitive Wor
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