Cloud Operations - North York, Canada - Limelight Software

Limelight Software

Verified Company

North York, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Welcome to Limelight Software
***
Who We Are

At Limelight, we are on a mission to modernize how companies collect and analyze their data while providing an exceptional customer experience.

Our platform, Limelight is transforming spreadsheets into a real-time, collaborative financial planning and analysis workspace.

As leaders in innovation, we are experiencing exceptional growth and are looking to expand with professionals who are customer-centric and team-oriented.

The Opportunity

What our Cloud Operations Support Analyst will do:

Customer Focus_
Demonstrate a passion for customer service, ownership of the customer experience, and determination to deliver a comprehensive resolution
Obsess over the customer experience and constantly strive to exceed their expectations
Communicate clearly and effectively, both written and verbal (in required language)
Tailor communication and style to differing audiences and read verbal and nonverbal cues
Multitask and prioritize to meet the required service level KPIs
Approach problems with flexibility and adapt your approach without compromising the outcome
Technical Focus_
Administer Window Server and Linux production servers
Take ownership of inbound support tickets and provide initial technical assistance
Create and troubleshoot Bash scripts
Create and troubleshoot SQL scripts and work with SQL Server Agent tasks
Solve network connectivity and firewall issues within AWS Cloud environment
Create and manage user access via Active Directory and AWS Identity services
Manage database backup/restore tasks
Write and maintain various technical documents
Monitor various systems and timely act on any performance notifications
Assist internal stakeholders with IT related support needs
What you bring_:
4+ years of customer care experience in a technical support role
4+ years of handson experience working with relational databases (SQL Server, PosgreSQL)

-
AWS Certification and 3+ years practical experience working in AWS Cloud environment:

3+ years of practical experience working with Windows Server and Linux operating systems
3+ of practical experience working with system automation tools like Ansible, Chef
Working knowledge of any modern ticketing system
Analytical skills to make smart decisions and solve complex technical issues in a fastpaced work environment
A deep curiosity for understanding technology and a passion for continuous knowledge
A strong sense of professionalism exhibited by staying calm under pressure
The ability to multitask and champion several tasks at the same time
The ability to selfmanage and work independently
The ability to do repetitive job duties, but an eagerness to take on more when needed
Eagerness to receive feedback, embrace coaching, and demonstrate changes as a result
Nice to have's_
ITIL Certification
Microsoft Analysis Services, Integration Services, and Visual Studio
Knowledge of MDX Query language
Experience with Freshdesk, Jira, and Confluence
Experience with SOC Type 2 Certification requirements and maintenance

Education:

Bachelor's Degree or equivalent postsecondary degree in a related field

Compensation:
$75,000.00-$95,000.00 per year (in accordance with experience)

Benefits:
Dental an Extended health coverage

Paid Time off : 3 weeks vacation