Customer Service Representative - Maxville, Canada - MacEwen Petroleum Inc.

MacEwen Petroleum Inc.

Verified Company

Maxville, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

OVERVIEW:

Based at the Company's Head Office in Maxville, the focus of this role is to provide exceptional customer service, in person and on the telephone, and to work with the Dispatcher to coordinate deliveries and dispatch drivers and trucks.

Additionally, the Customer Service Representative (CSR) processes payments, generates invoices for customers, and responds to customer and driver inquiries. This role is full-time permanent working from Monday to Friday each week.

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RESPONSIBILITIES:

Communicate with customers, in person or on the phone.
Take customer orders for goods or services; promote goods or services.
Provide information about accounts; update accounts; initiate billing and process payments; and receive payment for services.
Performs accounts receivable tasks including contacting customers.
Daily bank deposits.
Process overthecounter lubricant sales.
Cardlock inventory fuel movements.
Cardlock administration.
Complete and review daily truck reports.
Ensure all customer billing is accurate and on time
Ensures supplier invoices are processed accurately and on time
Prepares progress reports to ensure processes are in control.
Contributes to the monthend process.
Works with sales and operations colleagues to assist in the coordination of installations and/or repairs.

Other:

Provide backup support for other CSRs.
Any other duties which can reasonably be required.

EDUCATION & SPECIALIZED KNOWLEDGE:

High school diploma.
A minimum of 2 years working in an administrative/clerical, accounting role.
A demonstrable high degree of computer literacy is essential.
Ability to quickly and efficiently analyze and evaluate information used to make sound business decisions.
Exceptional communication skills, both verbal, written, and on the telephone.
Strong ability to multitask and juggle competing deadlines and multiple priorities in a very fastpaced environment.
Ability to travel to nearby MacEwen offices to provide CSR coverage is essential. Must have access to a reliable vehicle.
Ability to speak and write in both French and English is an asset

WHY JOIN THE MACEWEN TEAM?

Learn and collaborate with the best in the industry.
Supportive colleagues and leaders who are passionate about providing exceptional service.
Competitive compensation package.
3 weeks vacation to start.
Complete benefits program including health, medical, dental, and life insurance.
RRSP plan with Company match from day one.

- "The perks" include employee gym membership reimbursement, discounts on motor fuels at our service stations, and purchases of equipment and heating oil

OUR CORE VALUES:

It is important to us that when you consider a new opportunity, you understand a little about the company, its history, and its values.

It is important to us that our values fit with yours, then everyone wins. Our Core Values are the cornerstone of who we are as a company, and what we value. We hope that our Core Values speak to you and what you value.
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Customers First

We exist, first and foremost to serve our customers. They must be at the heart of all the decisions we make.

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Long-Term Focused

We value longterm success over shortterm gains.

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Respect Each Other

Each person with whom we work, communicate, and do business is valued and treated with dignity and respect.

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Do The Right Thing

We stand by our word and do what's right.

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Own It:

We are encouraged to be entrepreneurial and make decisions as if the business were our own.

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Ever Evolving

We embrace positive change and always seek to improve.

Please notify Human Resources if you wish to receive this job posting in a different format or if you require any other accommodations during the recruitment process.

We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.