Home Consultant - Saskatoon, Canada - The Saskatoon Co-operative Association Limited
Description
Reporting to the Project Manager, responsibilities for this position include the following:- To provide accurate estimates on projects in a timely manner.
- To develop relationships and promote high level customer satisfaction through trust, service, and integrity.
- To support and monitor client satisfaction levels and identify areas for improvement.
- To build strong lasting customer relationships with our retail, professional contractor, and agriculture customers within the assigned sales territory.
- To provide continuous communication and maintain customer contact during the build and sales process.
- To participate in the development of products and services to improve profit and increase customer satisfaction.
- To Keep customer base updated on product improvements or any new product lines being offered by the Saskatoon Co-op Home Center.
- To execute customer contact (cold calls) to generate leads and create sale opportunities.
- To be responsible for growing customer accounts and generating leads for new customer business.
- To be familiar with all lines of merchandise handled in the department.
- To place special orders with suppliers to fill customer requirements.
- To forward information regarding deliveries to the shipper.
- To be responsible for accurate billing of all merchandise sold by the employee.
- To be responsible for managing and tracking inventory and bookings, completing claims and invoices.
- To achieve, update, and provide weekly sales call reports.
- To enter accurate and timely information into Quote Tracker.
- To work with external credit agencies and customer accounts to support financing options.
- To investigate and adjust customer complaints regarding products and services, and to refer serious matters to
- To attend and professional represent Saskatoon Co-op at construction industry events, tradeshows, and networking opportunities.
- To assist in preparing and maintaining reports as required.
- To assist on the service counter or on the sales floor as required.
- To perform any administrative duties as required.
- To maintain a constant alert against the unauthorized removal of merchandise
- To Support all divisions within the Saskatoon Co-op in a friendly, positive manner.
- To perform other duties as assigned
Qualifications
- Applicants must be strongly serviceoriented and motivated, and capable of assisting customers in a courteous
- Applicants must be well organized and capable of attaining a high level of production with a minimum of
- Applicants must be able to improve the knowledge and ability by attending and participating in assigned training
- Applicants must possess sufficient experience in building materials and construction methods to effectively
- Applicants must possess a Senior Estimating Certificate or equivalent experience.
- Applicants must be able to quote a wide range of building plans (houses, garage packages, barns, etc.).
- Applicants must possess a sufficient working knowledge of the Saskatoon and National Building Codes.
- Applicants must possess the ability and experience in professional selling.
- Applicants must be proficient in computerbased sale software and programs.
- Applicants must be willing to travel to construction and building site locations throughout the trading area.
- Must be available to work
mornings, afternoons, evenings and weekends.
- a combination of relevant education and experience may be considered
Deadline:
November 28, 2023
If you are interested or require additional information, please contact: Steve Gotto, Senior Human Resources Specialist at
Employees interested in the above position are to discuss their intentions with their team leader
prior to approaching the contact person.
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