Application Support Analyst - Ottawa, Canada - MD Financial Management

MD Financial Management
MD Financial Management
Verified Company
Ottawa, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Requisition ID: 186988

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


The Team

The Role

Is this role right for you?

  • Actively contribute known issues of products and workarounds to clients and the Product teams
  • Provide continual analysis on input to the Product teams to improve the user experience as it relates to the support of processes and procedures
  • Attend triage meetings, to provide input and analysis details for respective issues/defects, ensuring the user community requirements are communicated and effectively resolved in a timely manner
  • Make recommendations for priority setting and release content related to defects
  • Assists in performing pre and post access review activities.
  • Produces and updates access management documentation.
  • Involved in troubleshooting and resolving access issues.
  • Participates in access audits and reviews access control report to identify potential risks.
  • Responsible for actioning inquiries as part of the quarterly access approval process
  • Enforces access controls and audits such as to create/ maintain business roles.
  • Provide continual analysis on input to the Product teams to improve the user experience as it relates to the support of processes and procedures
.

  • Attend triage meetings, to provide input and analysis details for respective issues/defects, ensuring the user community requirements are communicated and effectively resolved in a timely manner
  • Identifies opportunities to automate processes.
  • Creates knowledge article to facilitate first level resolution.

Do you have the skills?

  • A minimum of 2 years prior relevant experience, in both business and technology, ideally in a Financial Services firm
  • ITIL Foundation Certification is an asset
  • Thorough knowledge / experience in one or more of the following areas:
  • Analysis and preparation of functional and access requirements
  • Identification of business requirements and evaluation of solutions to meet objectives
  • Knowledge of investment & security software systems and supporting business processes
  • 4+ years experience with demonstrated ability to clearly communicate complex technical concepts and ideas in business terms
  • University degree with demonstration of business aptitude &/or technical aptitude or relevant work experience

What's in it for you?

  • We are technology partners who help the business transform how our employees around the world work
  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • We foster an environment of innovation and continuous learning
  • We care about our people, allowing them to design how they work to deliver amazing results
  • We offer a competitive total rewards package, including a performance bonus, company matching programs (on pension & profit sharing), and generous vacation
Location(s): Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas


Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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