Csr/bank Teller- Downtown - Toronto, Canada - Bank of China(Canada)

Bank of China(Canada)
Bank of China(Canada)
Verified Company
Toronto, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Responsibilities and Accountability:


  • Greet and answer customers' enquiries in a professional and courteous manner;
  • Resolve problems or discrepancies concerning customers' accounts quickly and professionally;
  • Create a positive customer experience by understanding and meeting customers' service needs accurately and efficiently;
  • Process customer cash deposits and withdrawals, cheques, outward remittances, foreign exchange transactions, wire transfers, funds settlement, credit card payments, money orders, certified cheques and other related banking transactions;
  • Obtain and process information required for the provision of services, such as opening accounts, issuing Letter of Credit, Standby LC etc.;
  • Sort and file deposit slips and cheques;
  • Ensure the confidentiality of the Bank and its customers' information;
  • Provide administrative support, including filing documents and coordinating office upkeep with building management service to resolve facilityrelated issues
  • Accountable for the general maintenance of the office including managing office supplies and keeping the office environment tidy and organized.

Job Specifications:


  • Relevant postsecondary education with Diploma/Degree in Business Administration, Accounting, Finance or Economics
  • Ability to perform tasks in an accurate, efficient and timely manner
  • Proven judgment and decisionmaking ability with demonstrated integrity and ethical standards
  • Effective verbal and written communication skills
  • Ability to handle difficult customers with diplomacy
  • Accuracy and attention to detail
  • Additional language ability: Mandarin/Cantonese Chinese

Benefits:


  • Dental care
  • Extended health care
  • Paid time off
  • RRSP match
  • Vision care

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay
  • Overtime pay

Application question(s):

  • Will you be able to reliably commute or relocate to Downtown Toronto?

Experience:

- customer service: 1 year (preferred)


Language:


  • Mandarin (preferred)

Work Location:
One location
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