Supervisor, Box Office - Ottawa, Canada - City of Ottawa

City of Ottawa

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

Requisition ID: 8816

Department:
Rec, Cultural & Facility Services Dept.

Service:
Community Rec, Culture & Sport Services
1 or more Part-time Continuous Positions - up to 24 hours per week

Salary Information:
$ $21.889 per hour (2023 rates of pay)

Various Shifts:
Days, Evenings, Weekends

Affiliation:
CUPE 503 PT Rec & Cult

Location:
Various locations

City:
Ottawa, ON

Job Category:
Recreation, Cultural & Facility Services

Application Close: 09/06/2024

JOB SUMMARY:

Cultural and Heritage Programs is responsible for multi-disciplinary arts centres, heritage and museum facilities and structures, the delivery of arts, heritage and museum public programming and events, volunteer program development, audience development, and exhibits and research.

You are responsible to supervise day to day activities in guest services, ensure that theatre policies and procedures are maintained, and promote excellent customer service relations

You also:

provide support in delivery of cash management; clerical/administrative support; technical duties; general supervision and quality service to customers and clients; monitor, train and provide guidance to Customer Service Attendants; and act as first contact for problem resolution with patrons, tenants, maintenance staff and building security.

EDUCATION AND EXPERIENCE:

Completion of Grade 12

Minimum of 1 year of experience customer service by phone and in person in a cultural setting.

CERTIFICATIONS AND LICENCES:

Current Standard First Aid, CPR and/or AED certificates
AODA Customer Service/IASR Training

KNOWLEDGE:

Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.

COMPETENCIES, SKILLS AND ABILITIES:

Excellent organizational skills and an ability to work in a multitask environment.
Demonstrated effective decisionmaking and judgment.
Demonstrated leadership abilities.
Understanding of cash management and process systems
Self Starter
Flexibility
Proven team leader
Demonstrated ability to manage complex demands simultaneously

WHAT YOU NEED TO KNOW

Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at , extension 47411.