Csr / Showroom Consultant - Regina, Canada - FloForm Countertops

FloForm Countertops
FloForm Countertops
Verified Company
Regina, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

With 16 branches and 5 manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year.

Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America.

Required immediately, our Regina Branch is seeking a full time Customer Service Representative for our showroom
***: The Showroom Consultant/CSR is responsible for completing estimates for customers for potential products or services. Responds to general inquiries, processes orders, and promotes additional sales. Provides a positive customer experience by qualifying, educating and selling the customer our products lines


QUALIFICATIONS:


  • High School Diploma with 2 years customer service experience with experience in similar industry
  • A background in interior design considered an asset
  • 12 years estimating blue print, and completing measurements
  • Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
  • Valid driver's license and a clear criminal record check
  • Strong organizational skills, with attention to detail
  • Ability to handle challenging situations with diplomacy and respect
  • Effective verbal communication skills
  • Basic mathematical skills
  • Ability to solve problems as they arise

DUTIES & RESPONSIBILITIES:


  • Estimating Blueprints and completing measurements for clients
  • Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
  • Processes orders and accepts payment from customers made over the telephone or in person
  • Inputs orders/quotes into the computer system and confirms availability of product
  • Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.
  • Assists customer in the selection of product
  • Maintains customer service records
  • Establishes proactive communication with customers to ensure understanding of product ordered
  • Handles quality and service issues to develop/maintain customer loyalty
  • Ensures orders are priced accurately and invoices are issued promptly
  • Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
  • Keeps the showroom clean and sets up displays as needed
  • Other duties as assigned
  • Dayshift
  • Monday to Friday, 8am to 4:30pm
-
_ A highly competitive wage_:

  • Medical and Dental Benefits
  • Paid sick days
  • RRSP


FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: "To consistently provide our customers the best countertop purchasing experience available.

"


Should this opportunity be of interest to you, contact us today
**We look forward to meeting you
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