Customer Service Representative - Abbotsford, Canada - Highway King Transport Ltd.
Description
Job type
Full-time
Permanent
Shift & schedule
8 hour shift
Monday to Friday
Salary:
Based on experience
Benefits:
- Company events
- Dental care
- Paid time off
- Vision care
Join a company with a culture of leadership, excellence, and continuous improvement.
Are you a dynamic, detail-oriented, customer focused team player?
Do you want to be a part of a creative and engaged customer service team within a growing organization?
Responsibilities include:
- Processes and inputs assigned customer orders, generates work orders and checks orders for special requests.
- Schedules inbound or outbound customer appointments and communicates expected lead times and special accommodations.
- Liaising with facility and in house operations teams through effective communication to coordinate shipments and provide exceptional service to customers in a timely manner.
- Ensures proper invoicing of accounts by identifying all services performed so they can be communicated to the billing department.
- Anticipates, prevents, and communicates delays or other events that can adversely affect the customer.
- Keeps customers informed about the status of pending actions and inquiries about customer satisfaction to ensure consistent level of service targets are being achieved.
- Liaises with the customer to address any damages or returns (OS&D). Investigate and complete relevant paperwork.
- Accountable for the successful collection of assessorial fees.
- Works effectively as a part of a team.
- Excellent problemsolving skills.
- Must have reliable Transportation.
- Proven team player with ability to align position goals with corporate strategic goals.
- Proven strength in communication and relationship building.
- A minimum of 23 years of customer service experience required.
- Postsecondary education is an asset.
- Strong time management skills with the proven ability to multitask and prioritize.
- Strong work ethic and superior attention to detail.
- Strong knowledge of Microsoft Office & TMS
- Must be legally allowed to work full time in Canada.
Shift: 7:00 - 16:00
Job Types:
Full-time, Permanent
Schedule:
- 8hour shift (1 hour lunch)
- Monday to Friday
Work Location:
In person Abbotsford BC
Salary:
$60,000.00-$75,000.00 per year
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Abbotsford, BC V2T 6J8: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Experience:
- Customer service: 2 years (preferred)
- Transportation: 2 years (preferred)
Work Location:
In person
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