Guest Service Agent - Regina, Canada - Wingate by Wyndham Regina
Description
We are looking for a Full-time Guest Service Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.
Some of the responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet youUltimately you will help create a pleasant and memorable stay for our guests.
Responsibilities:
- Perform all checkin and checkout tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Requirements:
- Work experience as a Guest Service Agent, Receptionist or similar role
- Experience with hotel reservations software, like OPERA
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Work Remotely
- No
Job Types:
Full-time, Part-time, Permanent
Part-time hours: 26-40 per week
Salary:
From $14.00 per hour
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Onsite parking
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
Supplemental pay types:
- Overtime pay
Work Location:
In person
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