Call Center Supervisor - Toronto, Canada - Kastech Canada

Kastech Canada

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Looking for Contractors

Two day in office, Tuesday and Thursday
TIcketing and Resolution experience

Job Title:
Call Center

Job Overview:

Responsibilities:

The Grocery and Retail Merchandising Ops team directly impacts our clients objectives of improving the grocery shopping experience in the US and Canada.

This team reports up through the Central Operations organization for US&C Grocery and Retail.

What You'll Do:

Monitor the quality of searches and submit tickets for identified issues to be resolved
Collaborate with Catalog team on catalogue quality and seasonal occasions
Build, deploy, and refresh inapp curated suraces and item collections
Support analysis of item collections and offers to track conversion and impact

Overall project management of restaurant online business

Experience:

Proven experience in supervising a call center or customer service team
Strong leadership skills with the ability to motivate and inspire others
Proficiency in project management and multitasking
Excellent communication skills in English and Spanish
Ability to negotiate and resolve conflicts effectively
Multilingual capabilities are a plus

Job Types:
Full-time, Fixed term contract

Contract length: 12 months

Pay:
$35.00-$40.00 per hour

Expected hours: 40 per week

Supplemental pay types: