24-u019 - Telecommunications Operator Ii - Langley, Canada - Township of Langley
Description
Job Title:
- 24U01 Telecommunications Operator II (up to 4) Job Number:
- J Competition Number:
- 24U019 Employment Type:
- Regular Full Time
- Pay Rate:
74- Hours of work:
- 42 Competition Opening Date:
- January 22, 2024
- Competition External Closing Date:
- February 4, 2024The Township of Langley is currently recruiting for up to four regular fulltime
Telecommunications Operator IIs to join our team of professionals in the Protective Services - RCMP Division, Telecommunications Department. Reporting to the Telecommunications Supervisor, in this unionized position you will be responsible for receiving requests for police services.
Responsibilities
- Receive requests for police services, determine the nature and priority of each request
- Assign unit(s) to attend as appropriate according to the area, priority of the call and number/type of units available
- Provide situation data and handle high priority calls as required
- Elicit details on the incident/complaint from the caller, complete the appropriate report and enter complaint details in the PRIME system
- Access CPIC using the PRIME system to enquire on the status of a vehicle license plate or related information to a report
- Perform related duties as required
Qualifications
- Completion of a training program designated by the detachment and some related experience, preferably in law enforcement or public safety communications, including some experience as a Telecommunications Operator I or an equivalent combination of training and experience
- Working knowledge of the Criminal Code of Canada, the Motor Vehicle Act, and other appropriate bylaws and regulations
- Skill in the operation of radio, telephone, CPIC, PRIME, and related equipment requiring dual monitor multi mode communication is essential.
- Ability to operate various police and standard office systems with speed and accuracy, including PRIME, PoliceCAD, and CPIC
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