Ia Monitoring and Support Analyst - Toronto, Canada - TD Bank

TD Bank
TD Bank
Verified Company
Toronto, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

TD Description
Stay current and competitive. Carve out a career for yourself. Grow with us.


Department Overview
It is our People who make the difference.

The Automation CAD Hub is a diverse team of talented and dynamic individuals' part of a greater Automation team who have fun delivering automation solutions that enhance the colleague and customer experience.

The team supports Canadian Personal Banking, Business Banking (including TDAF), Wealth, Credit Cards, TD Insurance, and Personal Banking Products partners.


  • If you are interested in meaningful work, thrive in a fastpaced environment, love to learn and stretch your thinking while having fun using Robotics Processing Automation software to support businesses across the Bank, the Automation team is for you.
  • The accountabilities for the role include but are not limited to the following:
  • Maintain automated processes and Digital Workers in production; prepare schedules, allocate and oversee the efficient running of Digital Workers and monitor queues of incoming work
  • Problem solve issues that arise in day to day running of automated processes and adhere to established SLA
  • Support timely management of IA process, system and infrastructure issues
  • Communicate to partners during BCM situations and escalate to appropriate teams
  • Support project benefit realization by identifying opportunities to improve Digital Workeforce utilization
  • Minimize risk in processes by effectively supporting deployments, software upgrades, and Digital Worker configuration
  • Complete required Automation Lifecycle artifacts
  • Provide thought leadership and participate in knowledge transfers within the team to support a positive work environment
  • Follow best in class support principles and best support practices to achieve enhanced colleague experience
  • Help validate digital workers process runs as required for technology implementation, software updates, new digital worker addition and planned maintenance activities

Job Requirements

Education/Accreditations:

Post secondary education, Computer Science degree an asset
Other Qualifications/Skills/Experience:

  • Background in software delivery and experience with automation software (e.g., Blue Prism, RPA software) is an asset
  • Strong critical thinking and ability to decompose complex concepts into simple and compelling messages
  • Strong sense of urgency, ownership and demonstrated ability to manage competing priorities
  • Strong communication and relationship management skills
  • Demonstrated ability to present technical details to a nontechnical audience
  • Organizational awareness & the ability to balance the viewpoints of various business and technology teams
Strong business aptitude with ability to understand business processes


Additional Information

Additional Information:

Applicants must be flexible to work rotating schedules Monday to Friday primarily between the hours of 6:00 am to 8:00pm, and weekend (Saturday, Sunday) shift between 8am - 10am & 1pm - 3pm EST
Inclusiveness:At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.


Inclusiveness


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.


Job Family

  • TDS Global Operations

Job Category - Primary

  • Technology Solutions

Job Category(s)

  • Technology Solutions

Hours

  • 37.5

Business Line

  • Corporate

Time Type

  • Full Time

Employment Type

  • Regular

Country

  • Canada

Province/State (Primary)

  • Ontario

City (Primary)

  • Toronto

Work Location

  • TD Centre
  • North 77 King Street West

Job Expires

  • 20Jan2023
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