Support Technician - Cambridge, Canada - City of Cambridge

City of Cambridge

Verified Company

Cambridge, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

People, Place, Prosperity:

Job Profile:

There is an opening for Support Technician within the Corporate Services, Technology Services Division. Reporting to the Client Service Supervisor, the following duties will apply

What you will be doing:

Responds to ITSM incidents and service requests
References & maintains ITSM knowledge
Software and hardware problem diagnosis and resolution
AV support
End user device support, imaging, building and upgrading
Answer client phone calls and requests
Implementation and installation of AV, computing hardware, other end user devices and peripherals
May participate with specific projects
Provide training to assist with problem resolutions
Support staff at City Hall and all other Corporate locations

Education:

Undergraduate Level -Three years or equivalent in Computer Science or Similar

Experience and Knowledge:

Two to three years previously related experience
Indepth knowledge of various operating systems from a performance tuning and revision installation/maintenance perspective
Extensive knowledge of all Microsoft client operating systems and computer hardware architecture and components
Familiar with computing peripherals such as MFP and scanners.
Familiar with smartphones, mobile devices and features
Familiar with HEAT incident and service request ticketing system.

We are looking for these certificates:

Comptia A+

We will ask you for these items if you are hired:

Proof of your current and valid certificate(s) and/or educational qualifications.

Worker Health and Safety Awareness Training certificate from the Ministry of Labour. (may be obtained post offer)
Valid G driver's license.

Your compensation:

This position is within Grade 6 of the inside workers union salary schedule and has an annual salary range of $61,359 to $65,214.

We offer a comprehensive benefit package and are an Ontario Municipal Employees Retirement System (OMERS) employer.

Hours of work:

The current regular hours of work (35 hours per week) are in accordance with the collective agreement, scheduled between 6;00 a.m.

- 10:00 p.m., Monday to Friday.

Advertisement expiration date:

This posting closes on March 24, 2023.

Accommodation needs and protection of privacy:
The City of Cambridge recognizes and appreciates diversity and inclusion enhances our public value commitment.

We strive to create an accessible and inclusive experience and encourage all qualified people to apply, including and especially people from equity-deserving groups.

Qualified applicants will receive consideration for employment with honour and respect toward their individual dimensions of diversity.

For more information on our Employment Equity, please read our full policy.

Personal information collected in relation to the recruitment process is collected under the authority outlined in the Municipal Freedom of Information and Protection of Privacy Act and used solely to determine eligibility for employment with the City of Cambridge only.