Client Service Support Specialist - Milton, Canada - Fraser Direct

Fraser Direct

Verified Company

Milton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As the Client Service Support Specialist, you are an essential part of maintaining and nurturing client relationships through your service excellence.

We count on you to:
Satisfy Client Needs

Acting as a primary or secondary client contact, as assigned
Following applicable department standard operating procedures
Understanding and following client and customer policies, using tools and standard procedures
Documenting and updating client procedures and policies, as required
Prioritizing and juggling tasks to meet strict deadlines in a dynamic work environment

Contributing to the Team

Serving as a link between Clients, Customers, Sales teams, Warehouse Operations, and Logistics staff to ensure clear communication and responsiveness to needs
Providing backup to other members of the Client Services Team including the Manager
Supporting all other members of the team as needed
Providing clear instructions for warehouse projects, orders, inbound and outbound shipments
Escalating issues internally with the Client Service Manager, Operations, and members of the management team as required
Providing administrative support to Client Services Representatives and Client Services Manager as requested
Bringing forward suggestions for new or revised procedures

Providing Consistent and Accurate Administration

Ensuring internal reporting requirements are followed
Maintaining CSR monthend billing for specific clients
Maintaining retail compliance data for major retailers

Qualities Essential for Success

Proven Experience
Demonstrated track record of success in delivering highquality client service and resolving issues efficiently and effectively
Strong project management capabilities
Thirdparty logistics industry experience is ideal and an advantage
Experience with the publishing industry and working with retail accounts is an asset
Familiarity with accounts receivable and accounts payable
Strong technical and computer skills with Excel, Outlook, PowerPoint, and Enterprise Resource Planning (ERP) platforms
Customer Focus
Dedication to understanding and meeting the needs of clients
Meticulous attention to detail to ensure accuracy in handling inquiries, processing orders, and documenting interactions
Effective organization, planning, and priority management abilities are essential to meet timelines in a fastpaced environment
Flexibility to adapt to changing priorities, workload demands, and service protocols in a dynamic environment
Ability to anticipate client requirements and proactively address concerns to ensure satisfaction and loyalty
A high level of professionalism, remaining calm and composed under pressure
Upholding company values and standards while representing the organization as a trusted and reliable team member
Team Collaboration
Strong teamwork and collaboration skills to work effectively across company functions, including operations and business development
Commitment to maintaining confidentiality and safeguarding sensitive client information
Communication
Excellent verbal and written communication skills, with the ability to articulate information clearly to a range of client audiences
A professional manner and cultivating an approach that resonates with clients, exhibiting consistency, diplomacy, friendliness, and responsiveness in all interactions
Bilingual proficiency in French is considered an asset
Using a range of technical tools and platforms, including at least intermediate skills in Excel, Outlook, and PowerPoint

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.

We encourage you to connect with us if you require accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms, or other accommodations).

All reasonable efforts will be made to provide such accommodations.