Bilingual Customer Service Representative - Saint-Laurent, Canada - Canon Canada
Description
Canon has been at the forefront of digital imaging solutions for more than 80 years. We've established a diverse culture that's made us a respected and successful industry leader.Canon's corporate philosophy is Kyosei:
all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity.
Each year, we demonstrate our ongoing commitment to environmental sustainability by participating in programs that support this philosophy and our Environmental Charter.
We've adopted to the new world of work by introducing various workstyles to compliment our philosophy of belonging. We have high expectations of ourselves - and of you. We expect you to be self-motivated and driven and to contribute from Day 1.
We want your career with us to be a journey, and we provide the tools to help you succeed and have a valuable role in Canon's story.
We offercomprehensive health and wellness benefits, learning and development opportunities, recognition programs, and other perks.
Come and join our team and reap the rewards as we work to take Canon to the next level
Bilingual Customer Service Representative - Hybrid (Monday and Wednesday in office)
Monday to Friday 8:30 am to 4:30 pm
- Do you have experience working in a customer service role?
- Are you comfortable spending the majority of your day on the phone?
- Do you have basic computer skills?
As a Bilingual Customer Service Representative, you will be responding to calls from our customers in a professional, courteous and timely manner; updating their information in our systems and ensuring that the dispatch team and our Field Service Technicians have all of the required details to provide top notch service to our customers.
Key Responsibilities
- Ensure issues are thoroughly investigated and determine appropriate action for resolution
- Maintain accurate records and documentation of changes to account information through the CCTS database
- Maintain knowledge and awareness of all company policies and procedures
- Follow all current departmental procedures, processes and methodologies
- Escalate any unresolved customer concerns to the Manager
- Assist on special projects as assigned by the Manager; Other duties as required
To Succeed, You Will Need:
- Customer service / call center experience
- Bilingual (French & English)
- Exceptional customer service skills with a strong "customer first" attitude
- Good organizational skills and strong timemanagement techniques
- Works well under pressure and in a fastpaced environment
- Display high ethics, character and commitment to business policies and decisions
- Display initiative in handling problems, be a team player and support changes
Why Join?
HYBRID WORK
BENEFITS
- Comprehensive health coverage plan that includes medical, dental, and vision
- Life insurance, disability, and wellness programs
- Vacation, Paid Personal Time, and Sick days
- Matching RRSP contribution & Profit Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships, and more
EMPLOYEE PERKS
- Free Coffee and snacks
- Employee referral program
- Inspire Program, online peertopeer recognition for redeemable points on hundreds of products
- Community involvement
COVID-19 SAFETY PRECAUTIONS
- Canon is committed to the health and safety of our employees, customers and communities.
Since 1973, Canon Canada has been the leading provider of consumer, business, and professional digital imaging innovation.
Headquartered in Brampton, Ontario, with additional offices across the country, we are committed to the highest level of customer satisfaction and loyalty and provide 100% Canadian-based service and support for every product we distribute.
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