IT Helpdesk Technician - Brantford, Canada - Ingenia Polymers Corp

Ingenia Polymers Corp
Ingenia Polymers Corp
Verified Company
Brantford, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

IT services to local users

  • Act as a first point of contact for all IT users in the local plant first, but also support remote users and user from other sites as required.
  • Maintain all IT assets at the local plant, and SAP technical support.

Implement IT policy

  • Roll out of end user IT policy. This policy covers use of all company IT assets and use of personal devices on company premises.

Work with IT Services Partners

  • Work with IT services partners such as ISP, equipment suppliers, and outside contractors.

Qualifications

Required

  • Hands on experience with networking
  • Juniper and/or Cisco firewalls, Cisco and/or Netgear switches, LAN/WAN setup and monitoring
  • Experience with Avaya PBX systems and Samsung and iPhone cell phones
  • Experience with desktop support for Windows XP, Windows 7, and Windows 10/1
  • Experience with server admin and support for Windows Server 2008, and 201
  • Experience with Intermec/Honeywell barcode scanner support
  • Service level management via ticketing system
  • 35 years of hand on experience providing service at a location independently
  • Data backup and archiving
  • Support for ongoing projects such as Sharepoint migration

Preferred

  • Exposure to SAP administration and support preferred, though not mandatory
  • SQL server experience (setup and/or maintenance) desired but not required

Job Types:
Full-time, Permanent


Benefits:


  • Casual dress
  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Brantford, ON: reliably commute or plan to relocate before starting work (required)

Work Location:
In person
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