Director Financing Specialists - Edmonton, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Edmonton, Canada

4 weeks ago

Posted by:

Sophia Lee

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Description

Job Summary

What is the opportunity?

This combined Leadership role and Financing Specialist role contributes to the strategic business priorities of revenue growth and improving client experience by leading a team of Financing Specialists and supporting the Mid-Market Commercial Client Team in meeting the credit needs of clients while delivering a differentiated advice experience.

Coaching the team to excel in credit capability, rewarding and recognizing their accomplishments or achievements in a way that is meaningful to them; instrumental in supporting on credit quality improvements across the Region.

Leading change within the organization by being an advocate and sponsor. Build engagement and lead your team to achieve the desired business outcomes. Developing and maintaining an extensive network of partners within the CAG, GRM and RBC partners

Key Accountabilities

The role has four main focus areas:

Client Experience

Creates a collaborative environment by engaging with VP's in routines to collaborate on meeting client's credit needs
Oversees the development and delivery of a coordinated client contact strategy involving the entire CFS relationship team and referrals to RBC partners.
Represents and promotes the RBC brand by participating in bank events and the local business community
Coach the team to take ownership of client problems escalating concerns to appropriate partners
Inspires team to work with colleagues to execute a coordinated client management strategy as guided by the client prioritization and annual review requirements
Supports the team in escalation of senior credit development and approvals of credit for SLR and ComCom review

Client Solutions and New Client Acquisition

Coach and influence your team to deliver credit solutions to meet or exceed client needs and proactively identify additional opportunities to grow products / services
Manages the credit renewal process for the region in collaboration with the VP's, in an effective and proactive manner with consideration to fluctuating volumes, time required to complete analysis, structuring, documenting and negotiating transactions and balance capacity as needed to meet the needs of the portfolio.
Reinforces the importance of setting pricing and fees within prescribed guidelines on the portfolio jointly with VP, understanding the need to balance sales results, portfolio profitability, and relationship building
Works with the CFS relationship team and CAG/GRM partners to monitor that credit solutions are provided to clients in a timely manner
Ensures each team member works their network of clients, external industry and business contacts to generate new business opportunities for RBC

Employee Capability and Engagement

Demonstrates commitment to team work and collaboration by coaching, mentoring and assisting colleagues to meet the credit needs of all clients
Coach the team members to maximize the use of technology to follow through on all client strategies, sales activities and opportunities as well as to build corporate memory and enable the continuity of client servicing
Engages in workforce planning with RVP CFS and maintain an active talent pipeline; support employees in understanding and navigating career options and provide clarity and guidance on their developmental activities
Assists the RVP in providing credit coaching to all VP's on structuring complex transactions, introducing credit process improvement, policy changes and trends or issues related to the portfolio
Continues to develop a centre of expertise in credit that will support the field in training and advice

Business and Risk Management

In partnership with Portfolio Quality Manager, provide expert advice to VP's to help them resolve complex issues related to ongoing portfolio management
Exercises good judgment when making all decisions, balancing shareholder risk and client experience.
Keeps up to date on all communications including changes to RBC policy and procedures and ensure others do as well.

What do you need to succeed?

Must-have

Proven track record in financial and credit analysis in support of exceptional client relationship management
Minimum three years' experience in commercial lending at a major financial institution
Undergraduate degree in Business, Economics, Accounting, or Finance with strong quantitative, financial modeling, and analytical skills, as well as an ability to analyze company financial statements
Professional verbal and written communication skills with a high level of attention to detail in both written work and financial analysis
Strong organizational skills, ability to perform well under pressure, prioritize multiple tasks and projects, while meeting timesensitive deadlines

Nice-to-have