Student Services Officer - Toronto, Canada - University of Toronto

University of Toronto

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date Posted:04/12/2023

Req ID: 30721

Faculty/Division:
John H. Daniels Faculty of Architecture, Landscape, and Design

Department:
John H. Daniels Faculty of Architecture, Landscape, and Design

Campus:
St. George (Downtown Toronto)

Position Number:

Description:

About us:

The Daniels Faculty of Architecture, Landscape, and Design at the University of Toronto offers graduate programs in architecture, landscape architecture, urban design, forestry, and visual studies — as well as unique undergraduate programs that use architectural studies and visual studies as a lens through which students may pursue a broad, liberal arts-based education.

Its mission is to educate students, prepare professionals, and cultivate scholars who will play a leading role in creating more culturally engaged, ecologically sustainable, socially just, and artfully conceived environments.

Like Toronto, Daniels Faculty students and faculty are incredibly cosmopolitan in sensibility, hailing from every part of the world, with their work crossing all sorts of geographic and cultural boundaries.

The city's multicultural networks and international connections make the Daniels Faculty a powerful place to start a career.

Your opportunity:

Working under the supervision of the Registrar & Director, Student Services, the Student Services Officer will act as a first point of contact for students and assist them in navigating the full suite of student services functions.

This includes scheduling appointments for prospective students, applicants, and current students to address their needs. The successful incumbent will also provide administrative and event support to the Office of the Registrar & Student Services.

Your responsibilities will include:

Responding to enquiries within the defined scope of the role and redirecting as appropriate
Providing detailed information on processes, policies, and procedures
Scheduling appointments for prospective students, applicants, and current students to address individual needs
Disseminating program materials to prospective students and applicants
Troubleshooting and resolving routine issues
Collecting and passing on information
Handling fees and/or fines on a regular basis

Essential Qualifications:

Bachelor's degree or acceptable combination of equivalent experience
Minimum two (2) years of related experience in student services including providing frontline service
Experience advising on policies and procedures, preferably within a postsecondary environment
Experience with student information systems is required
Ability to manage conflicting demands, prioritize, and work under pressure
Proficiency with Microsoft Office Suite
Excellent verbal and written communication skills
Ability to exercise good judgement, tact and discretion
Strong interpersonal skills and ability to deal with a diverse student population
Strong organizational and problemsolving skills

To be successful in this role you will be:

Approachable
Articulate
Diligent
Efficient
Organized
Patient

Closing Date: 04/21/2023, 11:59PM ET

Employee Group:

USW

Appointment Type:
Budget - Continuing

Schedule:
Full-Time

Pay Scale Group & Hiring Zone:

Job Category:
Student Services

Recruiter:
Jasmin Olarte

**Lived Experience Statement