Operations Coordinator - Dartmouth, Canada - TForce Logistics Canada

TForce Logistics Canada
TForce Logistics Canada
Verified Company
Dartmouth, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
Through its network of branch offices, TForce provides same-day, on-demand, and door-to-door delivery services utilizing its ground and motor couriers for many of its inter
- city deliveries. In addition to traditional on-demand delivery services, TForce offers distribution and dedicated/outsource services.

The Operations Coordinator position is responsible for the daily pick up and delivery coordination of customer's service requests; to drivers


PRIMARY RESPONSIBILITIES

  • Verify the total number of drivers working each day and recommend if additional drivers are required.
  • Confirm the completion of calls.
  • Respond within 10 minutes to any callbacks, messages or cancellations.
  • Encourage and motivate all drivers to meet maximum potential while maintaining delivery time specifications.
  • Maintain professionalism, respect, fairness and dignity in all driver relationships.
  • Orientation and motivation as required relating to the drivers
  • Recognize and prioritize—alert for immediate dispatch.
  • Identify and ensure all customers are given 100% performance on deliveries.
  • Ensure ontime work completion and prompt pickup in accordance with established standards of service.
  • Provide assistance to other dispatch boards.
  • Provide assistance to distribution as well as other departments.
  • Provide Dispatch Supervisor/Operations Management with information on equipment failures and problems.
  • Other duties as required.

EDUCATION REQUIREMENTS

  • High School graduate
  • Some college hours desired.

EXPERIENCE REQUIREMENTS

  • Must possess excellent knowledge of the city being dispatched.
  • Must have experience working with HRM.
  • Must Possess above average computer skills and ability to multitask.
  • Must possess outstanding verbal communication skills.
  • Must possess excellent interpersonal skills.

Job Types:
Full-time, Permanent


Benefits:


  • Casual dress
  • Dental care
  • Employee assistance program
  • Onsite parking
  • Paid time off
  • RRSP match

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday
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