Medical Office Assistant - Edmonton, Canada - Imagine Health Centres

Imagine Health Centres

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Purpose of Job

Imagine Health Centres (Subsidiary company of Datametrex AI Ltd) is a multi-disciplinary healthcare organization that is committed to providing exceptional care to our patients. We are looking for a Medical Office assistant to join our team and help manage our busy medical facility. The Medical Office Assistant is responsible for performing all secretarial and administrative duties in the clinic. In addition, he/she is to provide excellent customer service when dealing with patients.

Reporting Relationships

The Medical Office Assistant has a primary responsibility to Imagine Health Centres and reports to the clinic manager.

Supervisory Relationships

The Clinic MOA assists the physicians and PCN staff with overseeing the needs of the physicians and ensure room flow runs at an optimal turn over. He/she acts as a resource-point for all medical clinic personnel by; guiding, supervising and suggesting options on established clinic policies and procedures.

Major Activities

The key responsibility of this role includes but are not limited to the following and will be based on the needs of the clinic.

- Book appointments in the schedule for physicians and Allied Health professionals

- Receive and process payments from patients for services and products

- Maintain accurate patient records, verify demographics are up to date.

- Complete data entry in a timely and accurate manner

- Schedule consultations according to the clinic schedule

- Prepare and enter patient registration forms for new patients

- Confirm information for patients

- Inform manager when office supplies are needed

- Follow up on outstanding payments that a patient may owe

- Complete daily cash and POS balances/reconciliation

- Greet patients in a timely and welcoming manner

- Check patients in as they arrive, into the EMR

- Respond to enquiries or respond appropriately as required

- Follow up to phone patients that no show and do up bills to mail for the no-show appointments

- Complete confirmation calls to patients to remind them of appointments

- Prepare patient receipts as required

- Preform training duties as required

- Assist the other clinic with daily operations as required and assigned by management or higher

- Project a positive image at all times being the first point of contact for the patient

- Maintain the clinic cleanliness and clean as needed

- Attend staff meetings

- Assist in other areas of the clinic as needed

Qualifications & Expertise

Medical Office Administration education or equivalent work related experience preferably with a minimum 1 year of experience
Previous medical office experience required.
Certification for Reprocessing medical equipment
Must have an understanding of ethics of confidentiality.
Strong computer skills and experience with electronic medical records required
Demonstrated ability to work in a team environment
Collaborate as an active participant with others in assisting with the delivery of care to patients
Previous experience working with EMR system a definite asset

Personal Attributes

Customer service oriented
Pleasant and professional manner, in person or over the phone
Clear and concise communication skills; both verbal and written
Able to work autonomously and prioritize workload
Courteous, honest and professional at all times
Able to communicate and relate well with physicians and other clinical staff
Able to provide innovative input into the development of the office and its processes
Efficient, organized and accurate
Able to work in a team environment and recognize the value of collaboration
Able to act responsibly and accountably
Willing to be flexible, creative and juggle competing priorities in a busy multidisciplinary environment
Able to produce high quality work in accordance with the clinic standards