Customer Operations Coordinator - Toronto, Canada - VendorPm

VendorPm

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who we are and what we do:
VendorPM exists to modernize the way that vendors and property managers work together.

We do this by building industry-specific vendor management & procurement software that connects over 6,000 buildings & 40,000 vendors in a single marketplace.

We improve efficiency & reduce cost for property managers while driving new business to vendors across the continent.

We're one of the fastest-growing Toronto startups, a certified "great place to work," and backed by world-leading SaaS & PropTech funds, including; Bessemer Venture Partners, the former CEO of Twitter, Real Estate leaders, Prudence VC & Navitas Capital.

Why you'll love working with us:

If you're collaborative, passionate about growth and innovation, and hungry to make an impact, you'll fit right in and will find unparalleled opportunities for professional advancement at VendorPM.

Exposure to business operations within a rapidly growing startup: You will have the opportunity to meet and collaborate with department leaders across the business.
Growth opportunities: You will wear many hats, be a crucial part of company growth, own projects from start to finish, have access to mentorship, and take on new initiatives.
Hybrid work model: We have a beautiful office space downtown and allow employees to choose where they do their best work, home or office. Most team members come in 1x per week on a designated team day.
Competitive compensation
Equity in a rapidly growing startup funded by toptier VC.
Employee health benefits package includes medical, LDT, dental, vision, massage, and much more.
3 weeks vacation + paid sick/wellness days

What You Will Do

Source and onboard new vendors to the platform
Reach out to our vendor roster to support them in uploading quotes to bid jobs.
Create and maintain strong ongoing relationships with clients over the phone to mitigate any negative product experiences
Monitoring account data and client usage info and stats with our BI tools.
Act as a liaison between Sales and Vendor/Enterprise Customer Success departments.
Assisting with the technological advancement of the department.
Work with the product team to analyze user behavior and suggest product improvements to better service accounts.
Understand the dynamic of both the demand and supply side of our marketplace, and ensure that CS duties facilitate smooth interactions with both user types.
Collecting feedback from users and collaborating with Dev Team to enhance user experience
Help manage and delegate RFQs to appropriate personnel.
Help identify and analyze trends.

What You'll Bring to the Table

13 years of experience in a customerfacing role: Customer Success, Customer Operations, or Professional Sales
Experience working with data: proven ability to leverage customer data to improve customer experience and streamline operations
Strong work ethic, selfmotivated, and desire to deliver your very best
Excellent communications skills

Bonus If You Have

Experience with CRM software.
Advanced Excel skills creating Pivot tables, VLookUp, etc.
French as a second language is an asset

Meet Your Future Manager
We believe in problem-solving as a team. So why not meet your future Manager now?

Victor Dagher, Customer Operations

We want to be a surprising and exciting place, but we also want you to know what to expect on your journey, starting with the interview process:

Interview Process Step 1: Google Meets exploratory call with Recruiter
Interview Process Step 2: Interview with the hiring manager
Task/ task review

Location:
Remote work with flexibility to work in-office. (Remote applicants must reside in Canada and have valid Canadian work authorization).

Check out these short explainer videos to learn more about our services