Damage Appraiser - Regina, Canada - Taylor Motors

Taylor Motors
Taylor Motors
Verified Company
Regina, Canada

4 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

At Taylor Autobody we are looking for a Damage Appraiser/Estimator. The right fit for this position is someone who provides outstanding customer service, is positive, upbeat, a great communicator.

Summary


Taylor Autobody Appraiser determines the cost to repair damaged vehicles by providing a detailed estimate including all applicable parts, labor and materials with supporting photos and documentation.

Researching (and understanding) repair procedures and following OE repair guidelines to create a "road map" for repairs. The appraiser will use the provided estimating software as well as an understanding of insurance policy manual. The estimate will be adjusted to include all applicable betterment and overlaps. The appraiser needs to have the ability to thoroughly explain the estimate and adjustments to the customer.

Good computer skills, and previous experience with computer estimating software guides as well as a knowledge of insurance policies and procedures is an asset.

Wage will be considered with qualifications and experience.


Estimates will be scheduled throughout the day; there will be times when estimates will be given on short/no notice, including internal dealership and customer pay requests.

Warranty estimates are provided following manufacturer guidelines and submitted for approval.


Between estimates, the appraiser will assist with daily production requirements to meet deadlines, including pre/post scan of vehicle electronic systems, sublets and final quality checks for delivery.


Details

  • Determining accident specifics to understand direction and extent of damage through customer and insurance communication.
  • Assess damage and document required parts and labor; some disassembly may be required to access all hidden damage to be added to estimate. Reassemble for customer to drive until booking date.
  • Document with quality photos, notes and PDF forms and attach to file.
  • Follow appraisal guidelines as outlined in appraisal manual. Create the estimate.
  • Perform diagnostic scan to determine if electrical systems were affected in the collision, research manufacture repair procedures.
  • Submit estimate and documentation to insurance provider.
  • Explain the estimate to the customer and set expectations for the repair. Hand off estimate and customer to front reception for scheduling.
  • Attend to insurance supplement requests as soon as possible, making notes to file.
  • Provide VW warranty estimates with necessary photos, paint measurements. Enter into VW Hub for approval.
  • Provide Toyota/Lexus warranty estimates including supporting photos for service department approvals.
  • Assist production with daily tasks including moving vehicles, sublet for repair, post scans and final inspections for delivery.
  • Test drive to verify all systems are operating properly.
  • I-CAR training is mandatory with a minimum 6 hours/ year after Platinum Estimator status is achieved.
  • Hourly/salary range 48,000 to 62000/year

Specific Skills

  • Excellent interpersonal skills with an upbeat and engaging attitude.
  • Excellent verbal communication.
  • Excellent customer service skills including listening and empathy.
  • Organised and an attention to detail with the ability to document customer needs.
  • Flexible and open to change; take on special tasks as needed.
  • Ability to manage customer complaints and to solve difficult problems.
  • Results Oriented and Accountable.
  • Holds a valid driver's license.
  • Able to operate manual and automatic transmissions.
  • Basic computer skills and knowledge of Microsoft Office
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