Assistant Housekeeping Manager - Toronto, Canada - Westin Toronto Airport Hotel

Westin Toronto Airport Hotel

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Overview

Assists the Executive Housekeeper in managing housekeeping operations to include rooms, public areas and back of the house areas to achieve and maintain the hotel's high standard of cleanliness.

Responsibilities:

Assist in managing the daytoday activities of the housekeeping department; schedule employees to ensure proper coverage.
Monitor performance and recommend/initiate disciplinary or other staffing/human resourcesrelated actions in accordance with company rules and policies. Alert management of potentially serious issues.
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
Schedule routine inspections of all guest rooms/suites and public areas to ensure furnishings, guest rooms, suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
Ensures the completion of the Housekeeper's Report and communicates clean and available rooms to the Guest Services Department.
Documents and communicates maintenance requests to the Engineering Department to ensure hotel service quality standards are met.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. May assist in coordinating the special needs and requests of VIP, repeat guests and members of frequency program(s).
Assist in controlling expenses and minimizing waste in all areas of housekeeping.
Conduct preshift meeting and review all information pertinent to the day's activities.
Assist in maintaining par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Maintenance, and Food and Beverage.
Interact with outside contacts:
Guests to ensure their total satisfaction
Vendors/Contractors to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
Regulatory agencies regarding safety and compliance matters
Other contacts as needed (Professional organizations, community groups, local media)
May be responsible for the security of lost and found items or coordinate the lost and found function with other departments.
May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
May serve as "manager on duty" as required.

Refer to attached additional job responsibilities and Health & Safety Job responsibilities