Part Time Emergency Roadside Agent - London, Canada - Bill Gosling Outsourcing

Bill Gosling Outsourcing
Bill Gosling Outsourcing
Verified Company
London, Canada

4 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Part time
Description

Would you like to assist Canadian families when they need it the most? Then Bill Gosling Outsourcing has a role for you
We are hiring Customer Service Representatives to support our Emergency Roadside Assistance Services client.

As a Customer Service Representative, you will be responsible for receiving inbound calls from those in need of roadside assistance.


Why Bill Gosling Outsourcing?

  • Canadian owned company
  • We have offices across the Globe including North America, Philippines, Costa Rica, United Kingdom, Trinidad & Tobago, India
  • Over 60 years of experience in the BPO industry
  • We like to have fun We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.
  • Encourage personal and professional growth and development with ongoing training and internal opportunities for career progression
  • Making lives better, one connection at a time_ that's what Bill Gosling Outsourcing is all about

Responsibilities
Triage inbound calls for our emergency roadside dispatch including below calls:

  • Customers who got Flat tire
  • Customers who Ran out of gas
  • Customers who have Keys / babies / pets locked in cars
  • Customers whose cars are broken down on the highway in a live lane of traffic
  • Customers who met with an accident
  • Previous customer service experience (minimum 1 year)
  • Strong communication skills well spoken / written
  • Deescalation skills are a definite asset
  • Ability to display genuine empathy to our customers while in a fast paced environment
  • Manage high volume of calls
  • Proficient with Google Maps / Directional capabilities
  • Comfortable with phone systems and technology
  • Flexible availability
  • Working on obtaining your 911 operator certificate and looking to gain experience

What will you need?

  • High speed internet connection with direct access to your Modem or internet Hub (connect with Ethernet cable)
  • Private and quiet work space for work from home days
  • Flexible availability
to work 25-35 hours/week

  • Mandatory paid training 3 weeks Monday to Friday from 8am to 5pm

What We Offer:


  • Part-Time Opportunities Available
  • Hourly wages starting at $17.00/hour
  • Flexible hybrid work environment
  • Health & Dental Benefits
  • All equipment will be provided by us
  • Refurbished historical building across from Budweiser Gardens and close to the Covent Garden Market
  • Enjoy the onsite gym
  • Play in the arcade or check out the downtown views from our rooftop patio
  • Public transit stops steps from our door
  • Desks that adjust to standing

Office Location
345 Ridout St. N, Suite 200

London, Ontario

N6A 2N8


CHECK US OUT FOR YOURSELF

  • Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence. _

Job Types:
Part-time, Permanent


Pay:
$17.00 per hour

Expected hours: 25 per week


Benefits:


  • Dental care
  • Extended health care

Work Location:
Hybrid remote in London, ON
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