Onsite Deskside Support Technician - Elliot Lake, Canada - Nova Networks

Nova Networks

Verified Company

Elliot Lake, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As an Onsite Deskside Support Technician, your responsibilities will include:

installation and support of Windows based desktops, laptops and peripherals, as well as IMac support

- resolution of software issues as they relate to Windows OS
- system maintenance and recovery tasks
- providing general troubleshooting on OS ensuring functionality.

Ability to work in a fast-paced environment. Must demonstrate a professional manner at all times.

Duties include but not limited to

Diagnose, troubleshoot and resolve Microsoft Windows hardware and software problems
Display a highlevel understanding of Windows operating systems
Install and configure new PC hardware and software on desktops, laptops and peripherals including card readers, printers, and other peripherals as required
Ability to Image desktop and mobile computers
Perform basic computer wired and wireless network troubleshooting
Interact professionally with clients exhibiting strong customer service skills
Provide timely project updates as required, and perform time tracking
Instruct clients in the basic use of hardware/software
Clearly communicate technical concepts to nontechnical staff
Ability to work independently as well as in a team environment
Will be working in a corporate executive setting and must act and dress accordingly
Performs other duties as required
Five or more years of progressive IT related experience
Twoyear degree from recognized technical institute or college in an IT related field
A+ certification or other certifications an asset
Proven troubleshooting skills in PC and Windows environment
Mobile device management and troubleshooting an asset
Networking and wireless skills including TCP/IP and DHCP an asset
Strong interpersonal, verbal communication, and written documentation skills