Support Services Analyst - Dartmouth, Canada - Sobeys

Sobeys

Verified Company

Dartmouth, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID:179295

Career Group:
Corporate Office Careers

Job Category:
IT Service Centre

Travel Requirements:0 - 10%

Job Type:
Full-Time

Country:
Canada (CA)

Province:
Nova Scotia; Alberta; British Columbia; Ontario

City:
Dartmouth / Stellarton / Calgary / Vancouver / Mississauga

Location:
Dartmouth Office, Calgary Office, King St. Office, Tahoe Office, Vancouver Office

Postal Code:
B2Y 4B1

Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers.

Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country.

With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

All **career opportunities will be open a minimum of 5 business days from the date of posting.

Ready to Make an impact?:

Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team We currently have a full time opportunity for an Support Services Analyst.

This role can be based out of one our main offices including:
Stellarton, NS; Mississauga, ON; Calgary, AB; Vancouver, BC;

Here's where you'll be focusing:

As a Support Services Analyst with Sobeys, you will:

Provide timely, efficient and effective responses to store support calls/tasks related to systems training and/or article issues, ensuring all incidents are properly documented. This requires shift work, including working days, evenings and weekends.
Coordinate with IT teams to ensure store technical issues are resolved.
Represent the Lawtons Drugs banner in development/project meetings and present progress to Leader.
Demonstrate and maintain a strong working knowledge of all retail aspects of the Point of Sale system as it relates to the Lawtons banner
Proactively pursue store feedback on system changes to ensureexpected results are achieved
Provide direction to Front Store staff on proper policies and procedures related to Store Systems, Finance and Security.
Assist and support team members to achieve goals.
Make recommendations to address problems and to improve service.
Perform user access setup functions for legacy systems.
Track incidents through to resolution and followup with customers; ensuring satisfaction.
Provide store training and documentation for all related areas

What you have to offer:

Your experience and resume will show us:

University degree, college diploma, or equivalent work experience.
Retail operations experience.
Knowledge of SAP, Article Resolution, Kroll, EXE,PPT, and/or CMA preferred.
Experience with continuous or process improvement preferred.
Must be able to work various shifts, including weekends.

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

While all responses are appreciated only those being considered for interviews will be acknowledged.

**We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.