Business Lead - Toronto, Canada - Humanise

Humanise

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Garden is one of Canada's top independent creative and brand strategy agencies, focused on helping brands build stronger, more emotionally-connected relationships with their customers. We believe in the power of brand love and work alongside our clients to help deliver the best possible consumer experiences regardless of the touchpoint. Our client roster includes a group of well-loved brands across multiple industries including: Kobo, Sodastream, Carlsberg, Jack Astor's, Fitzrovia Real Estate, Biore (Kao Canada), Goemans Appliances and Royal Victoria Regional Health Centre Foundation.

From brand strategy, design & naming, advertising, communications strategy, to content production (small and large scale) and digital solutions, The Garden brings an experienced, high calibre team of talent to the table with a bias towards collaboration, creative problem solving, fun

About the Role:

As a Business Lead you play an integral role as the key client relationship-builder and business partner to The Garden's clients, while working closely with both the strategic and creative teams to explore and uncover creative solutions to client business challenges.

Beyond leading the day-to-day relationship, you will also be tasked with creating the conditions for true client partnership.

A Project Lead is generally assigned to each project/client and will work with you to manage the day-to-day details and workflow of each project through to completion.

You will be responsible for overseeing the Project Lead's work, providing coaching and mentorship to develop their skills as needed.

You will also be tasked with overall business management of your assigned clients. This includes project planning, resource allocation and overall financial management.

Primary Responsibilities:

Establish and maintain a relationship of trust with a portfolio of clients by understanding their needs and expectations, with the ultimate goal of identifying the criteria for success and actively contributing to it;
Maintain regular contact with clients to develop and nurture strong relationships;
Fully understand all aspects of the clients' business, industry and key competitors;
Create project plans, identify resource needs and develop Statements of Work (including applicable fees) for all client projects;
Ensure tight fiscal management of account expenditures and profitability of client business; manage financial forecasting and margin/revenue recognition;
Creative problem solving and sourcing/identifying of partners to transform ideas into action plans where required;
Oversee and support Project Lead with project financials, processing client invoices, vendor payments with the Finance team and overall budget reconciliation by project;
Lead and maintain high quality assurance for all projects;
Oversee Project Managers throughout all phases of production;
Provide mentorship for Project Managers and identify key opportunities for professional development (if applicable);
Take an active role in building a positive work environment and culture;

Actively seek out opportunities for organic growth with existing clients, transforming them into new projects.

Required Skills:

8+ years experience working in a client services and/or project management role;
Exceptional interpersonal, leadership and communication skills;
A natural problem solver, proactive in identifying issues and opportunities and recommending actionable solutions;
Comfortable engaging with and presenting to client teams, gaining their confidence and trust;
Superior organizational and time management skills with a strong attention to detail;
Proven ability to forecast project resourcing needs and manage financials;
Creative thinker able to look beyond the traditional and expected solutions to find unique opportunities to deliver on client mandates;
Collaborative and motivating, helping to inspire the team to produce great work and effectively troubleshoot challenges as they arise;
Levelheaded; calm and composed under pressure, focused on achieving the end goal;
Flexible with the ability to multitask and keep several balls in the air without breaking a sweat;

A genuine interest in current trends, advertising, brands, design and the marketing world in general.

We pride ourselves on being a peoplefirst company and offer a highly flexible working environment built on trust. Currently all of our employees work in person 23 days per week in office with Monday and Friday recognized as hybrid workfromhome days. Exceptions are made when required to accommodate client meetings. We also offer our fulltime employees a generous benefits package, because we believe that happy and healthy people tend to make nicer things._