Cleaning Crew Supervisor - Burlington, Canada - ServiceMaster Building Maintenance

ServiceMaster Building Maintenance

Verified Company

Burlington, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Reporting to the General Manager, the Building Supervisor will be responsible for managing cleaning operations and staff assigned to residential and commercial client sites in the Hamilton and Stoney Creek area.

DUTIES & RESPONSIBILITIES
The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Clean/ServiceMaster Restore maintains the right to modify job duties and responsibilities at its discretion.

Functional Duties

Maintain and inspect all building areas above established quality standards
Train new hires on job requirements and employment expectations, which includes the ServiceMaster Capture and Removal Cleaning System, cleaning safety, and expectations for personal and professional conduct
Maintain daily log book regularly to record unusual activity (doors found unlocked, unusual occurrences, etc.)
Manage performance of crews/staff on work assignments, regularly communicate performance expectations and provide feedback to address opportunities/improve productivity
Monitor adherence to standards/policies set by ServiceMaster, including, but not limited to, timely attendance to work assignments, dress code and personal appearance of crew/staff on a daily basis
Ensure periodic cleaning schedule is adhered to by assigned staff and find additional/replacement staff to work on those projects if necessary
Daily communication with General Manager/Franchise Owner on attendance, major topics covered and team commitments within 24 hours.
Manage inventory of supplies by reviewing usage, condition of equipment and restocking by crew/staff supply request deliveries.
Assign and supervise crew/staff to ensure established standards are met for internal and external building security and lighting requirements on a daily basis specifically during times when offices are being cleaned and before leaving the building, maintenance of hard floors and periodic cleaning schedule
Adjust schedules and cover locations as necessary to accommodate absences, weather conditions or personal emergencies, and communicate in a timely manner to crew/staff
Accurate record keeping of all time sheets and ensuring required parties are communicated to in a timely manner

General

Establish positive rapport with clients when possible
Provide an exceptional level of service that exceeds the expectation of the client
Conduct all work in accordance with company safety policies
Adherence to all company workplace policies
Perform other duties as may be required

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required.

Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Characteristic and Ability Requirements

Ability to manage people and drive performance of crew/staff
Effective communication skills both written and verbal
Ability to engage clients in conversations to service their needs and meet expectations
Proven ability to build and maintain strong working relationships
Pride taken in providing clean residential and commercial environments to clients
Strong attention to detail and ability to multitask
Demonstrated sound work ethics
Flexible, adaptable and able to work effectively in a variety of settings
Works well independently and in a team environment

Educational Requirements

Education Required:
High School and Post-secondary education and/or the equivalent combination of education and experience in the industry.

Other Education/Certification/Training preferred:
n/a

Work Experience Requirements

Work experience required:
Minimum of three (3) years of experience in a supervisory role. Experience in commercial cleaning is preferred.

Job related experience required:
Minimum of five (5) years of experience in cleaning services.

Technical Requirements

Equipment:
Vacuum cleaners, dust-aids, hardwood cleaners

Software:
n/a

Other:
n/a

Competencies

Accountability sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
Adaptability treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.
Builds Trust and Respect treats people with dignity, respect, and fairness; listens to others and considers opin